Arena Hotel at Chullora NSW is looking for a front office manager who thrives in a agile setting, leads by example, and takes pride in delivering genuine hospitality. Flexibility is essential, as the role includes AM and PM shifts, including weekends and public holidays.

Key Responsibilities
Oversee daily hotel operations as the Front Office Manager on Duty
Stay calm under pressure, handle challenging situations professionally, and maintain solid attention to detail
Transform guest concerns into positive outcomes and lasting impressions
Maintain a friendly, enthusiastic, and professional presence at all times
Proactively identify opportunities to elevate the guest experience and support a hands‑on service culture
Undertake full responsibility for roster and payroll of the front office staff
Undertake full responsibility for managing operating expenses and purchasing for the department
Set Front Office budget, monitor profit & loss and cash handling throughout the year.




Responds to reviews on all platforms Google Reviews and OTA platforms.
Work closely with the housekeeping department to improve guest services.

Experience, Skills & Qualifications
Previous Front Office leadership experience (a minimum of 3 years) is required
Hotel-based Front Office leadership experience is essential for this role
Strong understanding of Front Office operations, standards, and procedures
Proficiency with Microsoft Office, RMS, RoomMaster, SiteMinder
Full availability across weekdays, weekends, and public holidays
Excellent time management, organisational skills, and attention to detail
Outstanding personal presentation and communication skills
Natural ability to build rapport with guests, contractors and team members
A proactive, hands‑on leadership style
Must possess full work rights in Australia

If you are up for this position, then please click on ‘Apply’ now.

📌 Front Office Manager At Arena Hotel Chullora
🏢 Arena Hotel
📍 Chullora