Job Description

As a Skilled Customer Support - Casual Hours you will play a vital role in delivering exceptional service, resolving customer enquiries, and maintaining positive relationships with both internal and external stakeholders. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a team-oriented, design-driven, and growth-oriented culture.

n

What You'll Do

n

n
Provide excellent customer service to both internal and external customers across multiple channels.
n
Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.
n
Maintain a skilled and engaging phone manner to deliver excellent customer experiences.
n
Manage competing priorities and stay highly organised in a fast-paced environment.
n
Work collaboratively with a supportive team to elevate everyday service standards and team culture.
n

n

What You'll Bring

n

n
Proven experience successfully interacting with both internal and external customers.
n




Solid communication skills with a confident, polite, and professional telephone manner.
n
Excellent time-management abilities to juggle multiple priorities effectively.
n
A composed, calm, and positive can-do attitude when managing challenging situations.
n
Flexibility to work during school hours with full availability to work through school holidays.
n

n

Benefits

n

n
An international work environment in a fast-growing company with plenty of development opportunities.
n
Hybrid work model (80% on-site | 20% remote).
n
Ergonomic workstations and contemporary laptops (Apple or Windows).
n
Employee events (summer party, Christmas party, after-work gatherings).
n
Access to the Corporate Benefits portal.
n
Employee discounts on PERGOLUX products.
n
27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
n
A motivated and supportive team that helps each other.
n
Robust focus on career development and skill-building.
n
Free drinks and snacks.
n
Employee referral program.
n

📌 Professional Customer Support Casual Hours New South Wales
🏢 Pergolux
📍 New South Wales