In this position, you’ll be based in the Abbotsford office for a minimum of three days a week, with flexibility to work from home some days.
Job Description
Location: Abbotsford, Yarra Falls (Hybrid)
In this role you’ll join a friendly, high‑performing Utilities Customer Service team, acting as the first point of contact for customers via phone, email, and webchat. Your focus will be delivering excellent customer experiences through accurate processing, strong communication, and strict adherence to established processes.
Key Responsibilities
Respond to customer enquiries via phone, email, and webchat, consistently exceeding expectations.
Achieve first‑call resolution by following defined processes.
Identify customers with complex needs and refer them to appropriate support services.
Deliver high‑quality service to internal and external stakeholders.
Participate actively in team meetings and knowledge‑sharing forums.
Take ownership of personal development and continuous improvement.
Identify and contribute to improvements in productivity, quality, and service delivery.
Qualifications
Excellent listening, verbal, and written communication skills.
Strong attention to detail and commitment to process adherence.
Passion for delivering exceptional customer experiences.
Ability to learn quickly and work confidently across multiple IT systems.
Robust problem‑solving skills with a logical, methodical approach.
High energy, initiative, and motivation to succeed.
Benefits
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Chance to invest in our business through salary shares; company contributions are provided.
Extra rewards, including recognition awards and team get‑togethers, and support to help you invest in your future.
Free onsite parking and gym access.
About Us
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job—we’re committed to an open and inclusive culture that helps you grow and move forward.
Fairness and Culture
We are dedicated to providing equal opportunities and a supportive setting. Please visit computershare.com/access for information about accommodations during recruitment.
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📌 Customer Excellence Officer Melbourne (Australia)
🏢 Computershare Australia
📍 Australia
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