Job Description

Your current company Hays are pleased to partner with a dedicated State Government department who provide high-quality maintenance support to customers and stakeholders across Queensland. Your new role: Working within the Maintenance Response Team, your main duties will include responding to customer enquiries, coordinating maintenance requests, and providing productive administrative support in a high-volume environment.

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Key Responsibilities

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Answer incoming calls and respond to customer enquiries
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Provide exceptional customer service to internal and external stakeholders
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Update records and information systems accurately and efficiently
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Prepare and maintain documents, reports, and correspondence
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Manage maintenance requests and support operational workflows
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Meet performance targets and KPIs within a fast-paced team environment
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Utilise strong interpersonal skills to resolve issues, negotiate outcomes, and de-escalate challenging situations where required
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Undertake general administrative duties as needed
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What you'll need to succeed

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Previous experience in a customer service, call centre, or administration role
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Strong proficiency across the Microsoft Office Suite,



including Outlook, Word & Excel (moderate level required)
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Excellent time management and organisational skills
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High attention to detail and accuracy
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Ability to work effectively under pressure and manage competing priorities
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Strong problem-solving skills and the ability to think outside the box
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Ability to learn quickly and work independently following onboarding and training
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Previous experience in a maintenance, trades, facilities, or property environment
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Knowledge of maintenance processes and terminology
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What you'll get in return

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Competitive pay rate of $51.12 per hour + Super
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Full-time hours, Monday to Friday with no weekend work
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Opportunity to gain experience within a respected government organisation
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Supportive team environment
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Exposure to a quick-paced, customer-focused operational environment
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Potential contract extension beyond the initial engagement period
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Convenient Townsville location
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The chance to develop your administration, customer service, and stakeholder engagement skills within a large, skilled workplace
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📌 Maintenance Support Officer Townsville
🏢 Rashi Joshi
📍 Townsville