Job Description

Drive customer adoption, retention, and expansion for your portfolio.

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Own customer relationships post-sale and drive value realization. You will work with a portfolio of customers to ensure they achieve their goals with our platform, driving retention and identifying expansion opportunities.

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What You Will Do

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Own relationships with a portfolio of customers
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Drive product adoption and value realization
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Conduct business reviews and success planning
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Identify and close expansion prospects
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Manage renewals and reduce churn
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Advocate for customers internally
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Create customer success playbooks
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Collaborate with sales on customer references
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What We Are Looking For

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3+ years of customer success or account management
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Experience with B2B SaaS customers
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Solid relationship building skills
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Data-driven approach to customer health
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Ability to identify and close upsell opportunities
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Excellent communication and presentation skills
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Project management capabilities
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Technical aptitude for our product domain
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Nice to Have

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Experience in sales technology or RevOps space
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Track record of net revenue retention above 100%
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📌 Customer Success Manager New South Wales (Australia)
🏢 Apparate
📍 Australia