Public Sector People are partnering with a local government organisation to recruit for an Customer Support Officer.

Contract: 3 months | Immediate Start

Hourly Pay Rate: $40 - $45 p/h + Super

Responsibilities
Handling high volumes of inbound calls from residents and the general public.
Responding to enquiries regarding council services, rates, waste collection, parking and community facilities.
Logging and updating customer requests, complaints and service enquiries in council systems.
Providing accurate information and resolving customer enquiries in a professional and timely manner.
Escalating complex enquiries or issues to the relevant council departments for further assistance.

Essential
2+ years experience in an customer service support role within local government or working in a politically sensitive setting
Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded

Public Sector People is an equal prospect employer. We embrace diversity and inclusion and are committed to creating a work setting that is supportive and empowering for all.

We encourage qualified candidates of all backgrounds to apply.
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📌 Customer Service Officer New South Wales (Australia)
🏢 Public Sector People
📍 Australia