AFCA in Melbourne is seeking a Change Manager to lead the Digital Experience Program during a major digital transformation. You will shape change strategy, drive adoption across customer and employee touchpoints, and partner with Product, Technology and CX teams.
Reporting to the Head of PCMO, this role focuses on migration, communications, learning and readiness activities to ensure a successful rollout for 55,000 members and 100,000+ annual complaints, with hybrid work and adaptable advantages.
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📌 Digital Experience Change Lead Hybrid Melbourne (Australia)
🏢 AFCA
📍 Australia
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