Bank First is seeking a Senior Specialist Member Care for a 12-month contract in Melbourne. You will help shape frameworks, processes and practices to support fair, responsible, member-focused decision-making, and strengthen management of credit, collections, hardship and member care.
You will partner with stakeholders across the Bank to drive improvements, balance governance with positive member outcomes, and deliver a banking experience centered on members.
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📌 Credit Controls & Governance Specialist Melbourne (Australia)
🏢 Bank First
📍 Australia
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