At the Department of Justice and Community Safety, we're looking for people who want to make a difference.
People who take pride in their work.
People who get things done.
People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve.
We're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background.
If you think you can do the job and would be a good fit for our department, we'd love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children's rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers
We're proud of the significant work we do across Victoria.
Want to be part of it?
Help victims of crime access support when they need it most.
Give clear advice that helps people move forward with confidence.
Join a major reform that puts victims at the centre of financial assistance.
Build a meaningful career while making a real difference every day.
Fixed-term, full-time role until 30th June ****, earning $81,496 - $98,955 per year, plus super.
What you will do
As financial assistance scheme contact centre officer,



you will help victims of crime access financial assistance with care and respect.
You will answer phone and online enquiries, give clear information and support people through a simple process.
You will:
provide
clear
advice about the financial assistance scheme
respond to phone and written enquiries with a
sensitive
and
confidential
approach
give
accurate
information about financial support and referral options
follow legislation, procedures and victim charter obligations while recognising family violence indicators
support
culturally safe
,
trauma-informed
services that put victims first.
About you
A qualification or experience in community services, social work, criminology, psychology, victim services or family violence is desirable.
Experience supporting people affected by trauma is highly valued.
You should also have:
experience supporting people with
empathy
and
respect
knowledge of
family violence
,
sexual assault
and
trauma-informed
practice
experience using
Salesforce
,
Genesys
or a similar case management system
strong
judgement,
clear
communication and a commitment to
cultural safety
and
inclusion
.
To learn even more about this role,



please read the position description.
If you have any further questions, feel free to email Meagan Copeland at
[email protected]
.
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply.
Learn more about our Aboriginal workforce strategy
.
How to apply
Please click the Apply button on this advertisement.
Applications should include a resume and covering letter.
Attachments can be uploaded in .
doc, .
docx, .
pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people.
We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality.
Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon.
We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impac
ted by our work.

📌 Contact Centre Officer (Melbourne)
🏢 Department Of Justice And Community Safety
📍 Melbourne