Job Description
City of Melville is seeking a highly motivated Customer Experience Advocate to strengthen our customer-centred approach to complaints management and service improvement.
You will coordinate feedback, manage complex complaints, and work with stakeholders to deliver fair, practical outcomes.
Reporting to the Coordinator Customer First, you will investigate concerns, respond within timeframes, and support policy development, training, and continuous improvement initiatives across the organisation.
📌 Customer Experience Advocate | Flexible Hours & Public Service Impact (New South Wales)
🏢 Comcare (Australian Government)
📍 New South Wales
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