Senior Medical Receptionist Advance Medical Practice, Westmead NSW Full-time, permanent.
Weekday hours.
Advance Medical Practice is a general practice in Westmead.
We are looking for an experienced medical receptionist to take on a senior role at our front desk.
This is not an entry-level position.
You will be expected to run the desk with minimal supervision, make sensible judgement calls on urgent and unusual situations, and keep the practice's administrative work accurate without being checked over.
What you will be doing: Greeting and checking in patients at the front desk.
Answering phones, booking and rescheduling appointments, and recognising when a call needs to go to a doctor or nurse straight away.
Processing payments, Medicare and DVA claims, bulk billing and private billing, and resolving rejected claims.
Managing incoming results, referrals and correspondence, and following up on items that have not been actioned.
Running recalls and reminders.
Opening and closing the practice, including daily reconciliation and banking.
Handling patient complaints and difficult conversations at the desk before they reach the doctors.
Supporting accreditation and compliance work, including record keeping and privacy obligations.
Keeping the waiting area and consulting rooms stocked and presentable.
What we are looking for: At least two years in medical reception,



in general practice or a comparable clinical setting.
Working knowledge of Medicare billing, item numbers and claim rejections, without needing to be walked through it.
Confident use of Best Practice, or strong experience with comparable practice software and the ability to pick ours up quickly.
A calm, clear phone manner, including with patients who are unwell, anxious or frustrated.
Accurate written communication, so that messages and notes passed to doctors are complete and correct the first time.
Sound judgement about what can wait and what cannot, and the confidence to escalate when it matters.
Discretion with confidential patient information.
Reliability and punctuality, since a small team feels every missed shift.
Fluent English, written and spoken.
Helpful but not required: Experience with accreditation or RACGP standards.
Experience with recall systems and results workflows.
A second language spoken in the local community.
Details: Full time, permanent, weekday hours.
Pay based on experience.
About Advance Medical Practice: Advance Medical Practice has cared for families across Westmead and Western Sydney for many years.
We do everyday general practice, with doctors who take the time to get to know you and your history.

📌 Medical Receptionist (Sydney)
🏢 Advance Medical Practice
📍 Sydney