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About Our Client An organisation in the financial services industry, located in Melbourne.
who are currently going through an exceptional period of growth.
Job Description Respond to customer enquiries via phone and email in a professional and timely manner.
Assist clients with account-related queries and provide accurate information.
Resolve issues and escalate complex cases to the appropriate team when necessary.
Maintain detailed and accurate records of customer interactions.
Provide guidance on the organisation's services and processes to customers.
Work collaboratively with other departments to ensure customer satisfaction.
Identify opportunities to improve customer service processes.
Adhere to compliance and regulatory requirements in all interactions.
The Successful Applicant A successful Customer Service professional should have:



Previous experience in customer service, preferably within the financial services industry.
Solid communication and interpersonal skills.
Ability to handle multiple tasks and prioritise effectively.
Attention to detail and a problem-solving mindset.
Familiarity with compliance and regulatory requirements in financial services.
Proficiency in using customer service software and databases.
Full working rights What's on Offer Temporary role offering flexibility and the chance to gain valuable experience.
Opportunity to work in Melbourne within the financial services industry.
If this role matches your skills and experience, we encourage you to apply.

📌 Customer Service Officer (Melbourne)
🏢 Michael Page
📍 Melbourne