About Us Shangri-La Sydney is the city's leading luxury hotel.
Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guest rooms and suites, 4 food these include the Housekeeping phone log, queue rooms, FCS records, daily housekeeping reports, Maintenace requests and Lost property enquiries.
Update room status as needed and maintain an effective flow of communication with the Floor Supervisors and Front Desk and Rooms controller.
Ensure all priority rooms are released in the allocated amount of time.
Handle guest complaints in accordance with the established procedure and immediately advise the Director of Housekeeping/Assistant Executive Housekeeper, in order that they remain informed, and the matter is rectified.
It is essential that these matters are followed up.
Responsible for the cleanliness and tidiness of the Housekeeping Office at all times.
Handover any special requests or other follow up requests to the Office Coordinator PM.
Ensure that a checklist is completed for all tasks done during the shift.
Operational PM Respond to guests' requests phoned to the Housekeeping Office, take from AM Coordinator any requests not yet followed up.
Take guest complaints from AM Office Coordinator and follow up.
Co-ordinate preparation of all necessary items for the Turndown Attendants.
Handle and maintain the Lost and Found system as established,
logging and storing all items correctly each day.
Ensure that priority and occupied room maintenance requests are entered promptly into FCS for Engineering follow up.
Keep an efficient, effective and up to date filing system of all daily reports: Linen Change/DND checklist, Room allocation sheet, Lost and Found enquiries.
Update notice boards at all times inside the Housekeeping Office including special information regarding rooms on cork board and in the housekeeping logbook.
Assist PM Supervisor with the daily reports for the AM shift.
Additional clerical duties involving liaising with Post Office for collection including both verbal and written.
At least 2-to-3-years' experience in a hotel workplace Ability to handle guest complaints and work with conflicting priorities.
Understanding of workplace practices in Occupational Health and Safety Computer literacy MS Word, Excel, Micros Be available to a work a full-time rotational roster, including weekends and public holidays.
Rights to work in Australia.
Join our team and contribute to creating memorable guest experiences.
We offer competitive compensation, opportunities for growth, and a supportive work environment.
If you possess the skills and passion for delivering exceptional service, apply now!
Only shortlisted candidates will be contacted.
No recruitment agencies, please