Job Description
The IT Support & Endpoint Administrator is a full-time role within the Information Technology team. The successful candidate will participate in the IT On call roster (1 week / month)
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Location
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Based in Sydney, Australia.
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Overview
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The IT Support & Endpoint Administrator is responsible for providing first and second-level IT support to BW Digital users across Australia, ANZ and the wider APAC region. The role is responsible for the provisioning, configuration, maintenance and lifecycle management of end-user devices, supporting employee onboarding and offboarding activities, and ensuring endpoint systems remain compliant with BW Digital security standards and ISO***** requirements.
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The successful candidate will play a key role in maintaining a secure, reliable and well-governed endpoint environment, supporting the organisation's cybersecurity, compliance and operational objectives.
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Key Responsibilities
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End User Support
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Provide Level 1 and Level 2 IT support to employees across BW Digital's operations in Australia, Recent Zealand, Singapore, Indonesia and the USA.
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Diagnose and resolve hardware, software, Microsoft 365, networking and endpoint-related issues.
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Manage incidents and service requests through the IT Service Management platform, ensuring tickets are prioritised, updated and resolved within agreed service levels.
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Escalate complex technical issues to internal teams or external vendors where appropriate.
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Deliver a high standard of customer service and user experience.
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Configure, deploy and maintain Windows endpoint devices in accordance with BW Digital security and configuration standards.
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Ensure all endpoint devices are enrolled in approved device management platforms and comply with corporate security baselines.
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Maintain full lifecycle management of laptops, mobile devices and peripheral equipment, including procurement, deployment, replacement, recovery and disposal.
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Maintain accurate asset records and ownership details within the corporate asset management system.
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Verify that endpoint security controls, including disk encryption, endpoint protection, MFA and approved configurations, are implemented and maintained on all supported devices.
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Employee Onboarding, Offboarding & Access Administration
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Provision user accounts, applications, devices and system access for new employees and contractors in accordance with approved onboarding requests.
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Coordinate onboarding activities to ensure employees are equipped and operational on their first day.
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Execute user access changes resulting from role changes, transfers and organisational restructures while maintaining adherence to approved access control requirements.
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Perform offboarding activities including account deactivation, access revocation, equipment recovery and documentation updates in line with company procedures.
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Maintain appropriate records and audit trails for all user provisioning and de-provisioning activities.
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Patch & Vulnerability Management
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Comply to endpoint patch management processes and ensure operating systems and approved software remain current and supported.
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Monitor patch deployment status and remediate failed installations to maintain endpoint compliance targets.
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Assist with vulnerability remediation activities by identifying, tracking and resolving endpoint security findings.
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Support testing and deployment of security updates, feature releases and endpoint configuration changes.
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Security,



Compliance & Operational Governance
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Support BW Digital's Information Security Management System (ISMS) by ensuring endpoint and user administration activities comply with defined policies, standards and procedures.
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Assist with information security audits, risk assessments, evidence collection and compliance reviews.
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Monitor endpoint compliance with approved security baselines and escalates any deviations or security risks.
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Support security incident response activities through investigation, data collection and remediation actions as required.
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Ensure documentation, knowledge articles, operating procedures and technical records are maintained accurately and kept up to date.
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Identify opportunities to improve automation, standardisation and operational efficiency across endpoint management and user support processes.
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Mandatory Qualifications & Experiences
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Mandatory Requirements
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3+ years' experience in an IT Support, Endpoint Administration or Service Desk role.
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Experience supporting Windows 11 and Microsoft 365 environments.
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Experience deploying and managing laptops and endpoint devices.
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Experience managing Microsoft Intune or equivalent endpoint management platform.
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Understanding of Active Directory, Entra ID and user lifecycle management.
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Experience with patch management and endpoint security solutions.
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Strong troubleshooting and customer service skills.
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Excellent written and verbal communication skills.
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Ability to work independently and manage competing priorities.
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Microsoft certifications (Modern Desktop Administrator, Endpoint Administrator, Azure Administrator or equivalent).
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Experience with ITSM platforms such as HaloITSM, ServiceNow, Jira Service Management or similar.
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Knowledge of vulnerability management practices.
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Familiarity with PowerShell scripting and automation.
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📌 It Support & Endpoint Administrator (New South Wales)
🏢 Bw Digital
📍 New South Wales