Job Description
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Melbourne, Victoria | CBD or Noble Park office
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Permanent Full Time | Hybrid Working
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Competitive Salary | Attractive Discounts on RACV Products
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Great things start here
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Join our team of business professionals doing meaningful work in an organisationthat'sever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and theoptionto split your time between office and home, RACV is whereyou'llmake a difference.
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About theopportunity
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As a Process Improvement Specialist,you'lllead and shapebusiness process and system improvement initiativeswithin RACV's Insurance (Motor and Home) and Emergency Roadside Assistdomains. Working closely
withvariousstakeholders,you
'llanalyse existing
processes,identifyopportunities
for improvement, define business requirements, and help deliver solutions that enhance operational efficiency and improve customer and member experiences.
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This is a varied and collaborative role whereyou'llpartner with business leaders, project teams,vendorsand subject matter experts to ensure process improvements and system changes are successfully
designed,implementedand
embedded into the business.
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Key responsibilities include
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Analyse existing business processes
andidentifyopportunities
to improve
efficiency,effectivenessand
customer outcomes.
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Act as an SME for key products and domains (Motor and Home Insurance, Emergency Roadside Assist, Emergency Home Assist, Trades)
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Lead process improvement initiatives from discovery and requirements gathering through to implementation and review.
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Gather,documentand manage business and system requirements for process enhancements, newproductsand system changes.
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Conduct stakeholder
workshops,facilitatediscussionsand
build alignment across multiple business areas.
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Assess the business impact of proposed changes and contribute to business cases,



riskassessmentsand cost-benefit analyses.
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Collaborate withcross-functionalteams to ensure requirements are accurately translated into solutions.
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Support testing activities, provide business input during user acceptance testing, and contribute to successful implementation outcomes.
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Develop
reporting,communicationsand
post-implementation reviews to measure outcomes and support continuous improvement.
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What you'll need to be s uccessful
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Previousexperiencein
Business Analysis, Process
ImprovementorContinuous
Improvement,orextensive
operationalexperiencewithinMotor
and Home Insurance,or Emergency Roadside Assistance.
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Demonstrated experience delivering process improvement initiatives and business change projects.
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Solid analytical and problem-solving skills, with the ability
toidentifyopportunities
and recommend practical solutions.
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Experience
gathering,documentingand
managing business and system requirements.
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Strong stakeholder
engagement,facilitationand
influencing skills, with the ability to work across a broad range of business and technical teams.
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Excellent written and verbal communication skills, including the ability to prepare business documentation and presentations.
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Proven project coordination and prioritisation skills in a fast-paced environment.
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Tertiary qualifications in Business, Commerce,
InformationTechnologyor
a related discipline.
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There'sso much on offer when you join RACV
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A flexible, informal work environment that supports balance between work and home
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Generous discounts on home and car insurance policies and RACV roadside care
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RACV Club membership and great discounts across RACV resorts
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Monthly-updated discounts from a wide range of corporate partners
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At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If yourequireany reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

📌 Process Improvement Specialist (Victoria)
🏢 RACV
📍 Victoria