Job Description
Burger Urge Venue Manager| Greenhills - East Maitland
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About Burger Urge
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Burger Urge has been serving up delicious, juicy burgers for over 19 years, and we're now 32 venues strong!
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Burger Urge Greenhills is looking for an experienced, hands-on Venue Manager to lead our team, deliver exceptional guest experiences, and build a positive, high-performing culture. If you're a leader who thrives in a fast-paced environment, loves developing people, and is passionate about operational excellence, we'd love to hear from you.
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Why You'll Love Working With Us
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At Burger Urge, we believe outstanding people create great experiences. When you join The Urge, you'll enjoy:
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Generous staff discounts on Burger Urge food
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Ongoing training and development to help you grow your career
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Genuine opportunities for internal progression across our growing network
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A supportive, fun, and energetic team culture
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The Role
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As Venue Manager, you'll take ownership of the restaurant's overall performance, leading your team to deliver exceptional food, service, and operational standards. Your responsibilities will include:
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Leading, coaching, and developing a high-performing team
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Creating an exceptional customer experience every shift
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Driving sales, labour, and cost performance to achieve business targets
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Managing rostering, recruitment,



onboarding, and team development
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Maintaining outstanding food safety, hygiene, and compliance standards
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Overseeing inventory, stock control, ordering, and cost management
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Ensuring the venue is clean, organised, and operating to Burger Urge standards
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Handling customer feedback and resolving issues professionally
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Implementing local marketing initiatives and supporting business growth
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Building a positive team culture focused on accountability, performance, and fun
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You'll lead from the front, inspire your team, and play a key role in the continued success of the restaurant.
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What We're Looking For
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Previous experience as a Venue Manager, Restaurant Manager, or Assistant Venue Manager ready to step up
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Strong leadership, coaching, and people development skills
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A proven track record of delivering exceptional customer service
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Experience managing labour, food costs, and key business metrics
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Ability to thrive in a fast-paced, high-volume hospitality environment
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Positive, resilient, and solutions-focused attitude
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Flexible availability, including evenings, weekends, and public holidays
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Current Food Safety Supervisor Certificate (or willingness to obtain)
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Current RSA certification (or willingness to obtain)
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📌 Venue Manager| Greenhills - East Maitland (New South Wales)
🏢 Burger Urge
📍 New South Wales