Job Description
Assistant Store Manager
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Department: Australia Retail
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Employment Type: Permanent - Full Time
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Location: Homebush - Management (HBU)
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Description
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Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!
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We're looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you'll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.
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Key Responsibilities
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Leadership & Team Development:
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Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
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Foster a team-oriented and supportive work environment, encouraging teamwork and shared goals.
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Drive training and development, empowering your team to excel and grow.
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Communicate clearly and transparently, ensuring alignment and trust across the team.
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Keep the team well-informed with product knowledge to deliver outstanding customer service.
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Operational Excellence:
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Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
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Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
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Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
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Play an active role in recruiting and retaining top talent to build a strong and motivated team.
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Sales & Performance:
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Support in meeting and exceeding sales targets, driving profitability through effective strategies.
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Monitor key performance indicators (KPIs) to track and sustain store success.
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Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
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Implement proactive loss prevention strategies to protect the store's profitability.
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Customer Experience:
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Lead by example in delivering exceptional customer service at every opportunity.
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Address customer feedback promptly, ensuring satisfaction and brand loyalty.
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Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
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Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
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We would like to meet someone who is
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Passionate about creating outstanding customer experiences.
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An inspiring leader with a proven track record in retail management.
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A clear and confident communicator, able to engage with colleagues and customers alike.
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Results-driven, with a sharp focus on achieving goals and meeting targets.
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Approachable, supportive, and trustworthy—a natural team player.
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Energetic and proactive, with a determination to see tasks through to completion.
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Skilled in problem-solving and decision‐making, ensuring solutions align with company policies.
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What's in it for you
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Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
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50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
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Generous Colleague Referral Incentive
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A stable, successful and supported environment
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Length of service awards
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You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

📌 Aus Assistant Store Manager (Sydney)
🏢 Animal
📍 Sydney