Job Description
E1 is seeking a Customer Experience & Retention Lead to guide our CX team and deepen understanding of how customers use our SaaS tender platform. You'll be a player-coach, staying close to customers while partnering with product, marketing and RevOps to reduce churn and improve retention across Builder, Subbie and Supplier segments.
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You'll own high-impact issues, turn insights into action, experiment with AI/self-service, and help scale a humane customer experience that still feels personal.
📌 Cx & Retention Lead - Player-Coach, Saas Growth (New South Wales)
🏢 E1
📍 New South Wales
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