Job Description
The Opportunity
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We're looking for an experienced Managed Services Program Manager to join our North Sydney office to establish and lead a scalable SD-WAN delivery capability within our Managed Services business.
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In this newly created role, you'll be the technical and strategic leader behind complex SD-WAN and SASE transformations, driving migration strategy, developing repeatable delivery frameworks, and building long‐term internal capability. Working across customer, product, engineering and commercial teams, you'll play a critical role in shaping how we deliver next‐generation secure networking solutions at scale.
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This is an exciting opportunity for a senior SD‐WAN specialist who enjoys solving complex customer challenges, influencing strategy, and building high‐performing technical capability.
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What You'll be responsible for
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Lead the architecture, migration strategy and delivery approach for large‐scale SD‐WAN and SASE deployments.
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Develop reusable deployment standards, templates, blueprints and best‐practice frameworks to improve delivery consistency and scalability.
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Act as the senior technical authority for strategic customer engagements, workshops and migration planning initiatives.
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Partner with Product and Technology teams to provide customer insights, identify service improvements and influence roadmap decisions.
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Coach and mentor engineers to strengthen internal SD‐WAN expertise and reduce reliance on external resources.
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Collaborate with Sales, Customer Success, Service Delivery and Operations teams to ensure successful customer outcomes.
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Manage program risks, dependencies and migration complexities to deliver successful outcomes with minimal customer disruption.
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Drive continuous improvement initiatives that enhance delivery efficiency, quality and customer experience.
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What you'll bring to the role
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You'll bring deep experience in SD‐WAN and secure networking solutions, combined with solid stakeholder engagement and leadership skills.
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We're looking for:
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Minimum 3+ years' technical product pre‐sales experience; Bachelor's degree preferred.
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Proficient technical and sales knowledge of Fortinet SD‐WAN and SASE solutions.
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Proficient cybersecurity sales capability and ability to position secure managed network outcomes.
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Strong discovery and requirements capture skills, including use cases, success criteria and customer business drivers.
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Demonstrated solution design and architecture experience, including high‐level and low‐level designs, bills of materials and statements of work.
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Proven ability to facilitate workshops, technical demonstrations and proofs of concept.
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Experience documenting assumptions, dependencies, risks and migration constraints for complex customer environments.
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Strong capability in creating and contributing to customer‐facing presentations, proposals and technical documentation.
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📌 Managed Services Program Manager (New South Wales)
🏢 VOCUS
📍 New South Wales