Job Description
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Operate the customer enquiry platform to resolve and triage customer requests
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Manage email, digital chat, and phone-based customer interactions
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Investigate complex issues to find the best customer solution
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Manage multiple customer interactions while resolving cases
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Progress payment-related disputes, recalls, chargebacks, and indemnities
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Collaborate with Product and Software Engineers to improve platform automation and AI use
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Action, resolve, or esc
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Requirements
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Experience of frontline customer support
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Strong verbal and written communications
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Ability to multitask and solve problems
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Takes responsibility for issues until they're resolved
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Builder's mindset focused on continually improving the status quo
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Core Competencies
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Demonstrates expertise in frontline customer support,



effectively managing customer interactions across various channels while resolving complex issues and improving platform automation. Robust problem-solving abilities and a commitment to continuous improvement are essential.
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Highest-signal resume keywords
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Frontline Customer Support Experience
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Verbal Communication Skills
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Written Communication Skills
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Multitasking Ability
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Problem-Solving Skills
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Soft Skills
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Responsibility for Issue Resolution
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Builder's Mindset
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Industry Keywords
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Customer Interactions
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Payment-Related Disputes
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Chargebacks
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Indemnities
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Service Level Agreements (SLAs)
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Tools & Technologies
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Customer Enquiry Platform
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Digital Chat Tools
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Email Management Systems
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Phone-Based Support Systems
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📌 Customer Service Specialist (New South Wales)
🏢 Jobtailor
📍 New South Wales