Administer and maintain the Enterprise Service Management platform, ensuring system availability, performance and reliability
Configure and maintain workflows, forms, service catalogues, templates, notifications, business rules, automation routines and service portals
Support platform upgrades, testing activities, release deployments, vendor-led enhancements and workplace management
Monitor platform utilisation, system health and performance to ensure optimal service delivery
Administer and maintain Enterprise IT Asset Management across hardware, software, cloud and service assets
Custody of SVHA technology asset, configuration and service management data
Ensure integrity, accuracy and governance of information supporting service delivery, asset lifecycle management, cybersecurity, change management, reporting, compliance and AI-enabled capabilities
Maintain trusted technology data foundations supporting automation, analytics and AI-enabled service management
Improve processes and systems, resolve complex challenges, and translate complexity into clear advice, decisions and action
Requirements
Minimum 5 years' experience administering Enterprise Service Management, IT Service Management or Asset Management platforms
Proven experience administering IT Asset Management processes, including asset lifecycle governance, discovery and reconciliation
Strong understanding of ITIL Service Management principles and Service Configuration Management practices
Experience developing reporting, dashboards and operational analytics
Strong understanding of data governance, data quality management and information integrity controls
Experience working with enterprise technology teams,



vendors and stakeholders
Highly developed analytical, problem-solving and stakeholder engagement skills
Demonstrated experience managing or supporting a CMDB in a large and complex enterprise environment
Previous exposure to healthcare operational environments is highly regarded but not essential
Completion of all role-required pre-employment checks, including relevant immunisations
Resume and cover letter required for application
Core Competencies
Demonstrates expertise in administering Enterprise Service Management and IT Asset Management platforms, with a strong focus on ITIL principles, data governance, and operational analytics. Capable of improving processes and ensuring the integrity of technology data to support service delivery and asset lifecycle management.
Highest-signal resume keywords
Enterprise Service Management Administration
IT Asset Management Processes
ITIL Service Management Principles
Data Governance and Quality Management
CMDB Management in Complex Environments
Hard Skills
Workflow Configuration
Service Catalog Management
Automation Routines
Operational Analytics Development
Asset Lifecycle Governance
Performance Monitoring
Change Management
Cybersecurity Practices
Reporting and Dashboard Creation
Service Configuration Management
Soft Skills
Analytical Skills
Problem-Solving Skills
Stakeholder Engagement Skills
Industry Keywords
Healthcare Operational Environments
Data Integrity
Compliance
AI-Enabled Capabilities
Tools & Technologies
Enterprise Service Management Platform
IT Asset Management Tools
CMDB Tools
Service Portals
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📌 Itsm & Esm Knowledge Lead – Digital Experience (Brisbane)
🏢 Jobtailor
📍 Brisbane