Job Description
At Dental Boutique, we don't just change smiles - we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results. We're looking for a driven, customer-focused professional to join our team.
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About the Role:
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You'll join us as aPatient Coordinator, becoming the warm, welcoming face of our Mornington clinic. From day one, you'll play a key role in delivering an exceptional client experience while supporting the patient journey from enquiry through to treatment.
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This is acustomer service and sales-focused role, ideal for someone who thrives on building relationships, guiding decisions, and delivering results.
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What You'll Be Doing
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Welcome patients with professionalism and warmth
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Manage appointment scheduling, check-ins, and check-outs
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Handle phone and online enquiries with confidence and care
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Support patients through their treatment journey from initial enquiry to conversion
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Guide patients through financial processes, payment plans, and treatment costs with clarity.
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Maintain accurate records and complete administrative tasks efficiently
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Work closely with the clinical team to ensure a seamless patient experience
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What You'll Be Growing Into
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Leading patient consultations and presenting treatment options
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Building trust and rapport to guide patients through decision-making
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Managing treatment plans, follow-ups, and ongoing communication
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Driving sales conversions through genuine connection and education
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Contributing to the overall performance and success of the clinic
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About You
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Experience in customer service and/or sales
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Proven ability to build rapport and confidently guide conversations
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Strong organisational skills and attention to detail
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A proactive, results-driven mindset with a natural ability to influence
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Comfortable working in a fast-paced, team-oriented environment
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What We Offer
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A beautiful clinic environment and supportive team culture
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The chance to make a real impact in people's lives
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About Us
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Everything we do is guided by our core values:
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Above and Beyond
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Take initiative and ownership
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Pay attention to details
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Strive for exceptional outcomes in everything you do
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Excel with Passion and Care
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Embrace constructive feedback and continuous growth
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Show kindness and empathy to patients and teammates
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Bring passion and positivity into your work by loving what you do
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Positivity and Happiness
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Treat patients and colleagues with care and respect
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Contribute positively as a supportive team player
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📌 Front Office Reception/Patient Coordinator (Melbourne)
🏢 Rgit Australia
📍 Melbourne