Leadership role in a large multi-disciplinary clinical settingScope to make genuine impact to a growing practiceStep into a leadership role where your organisational skills and people-first approach will directly shape the patient experience.
This is your chance to lead a busy Administration Team within a respected specialist medical practice that's going from strength to strength.Across South East Queensland, our client has built a reputation for delivering compassionate, high-quality specialist care, underpinned by a strong multidisciplinary team of clinical, scientific, and corporate professionals.
Exceptional patient outcomes and genuine operational excellence go hand in hand here, and we're proud to be partnering with them to find their next Practice Manager.The OpportunitySitting at the heart of practice operations, this pivotal leadership role spans two locations and ensures the administration function runs smoothly, efficiently, and in line with best-practice standards.
Reporting to the Chief Operations Officer and sitting within the practice's Management Team, you'll lead the Administration Team while acting as a central point of coordination between clinical, scientific, and corporate departments.If you're a hands-on operational leader who thrives on variety, enjoys building strong cross-functional relationships, and takes genuine pride in creating a well-run, patient-focused environment, this role is built for you.
You'll shape administrative processes, drive continuous improvement, and help deliver the best possible experience for patients and staff alike.Key ResponsibilitiesLead from the front,



supervising and supporting the Administration Team across rostering, workload allocation, and performance managementBe the glue that holds daily operations together, coordinating across nursing, scientific, medical, and corporate functions to keep the practice running smoothlyGet hands-on with payroll support, financial reconciliations, invoicing, and billing coordination alongside the finance teamImplement reporting schedules and drive adherenceFacilitate leadership meeting agendas and follow up with distribution of notes and action items for follow upChampion smarter ways of working, overseeing administration systems and driving the rollout of new software and process improvementsOwn the people side of admin, managing onboarding, leave, and recruitment coordination for your teamKeep facilities running like clockwork, coordinating maintenance and liaising with contractors and service providers across both sitesTake the lead on insurance renewals, documentation, and claims coordinationBe the first point of contact for patient and stakeholder feedback, with the ability to descalate complaints and resolve matters effectively,



then logging and managing complaints in line with practice policySupport compliance, quality, and governance initiatives, including audits and documentation standardsKeep meetings on track, attending leadership meetings, taking minutes, and following through on action itemsBuild genuine relationships across every corner of the business, from internal teams to external stakeholdersAbout YouProven experience in a practice management, operations, or administration leadership role, ideally within healthcare or a clinical settingA natural leader who knows how to motivate, coach, and bring out the best in a teamHighly organised, with the ability to juggle competing priorities across multiple locations without missing a beatA confident, explicit, and professional communicator who's comfortable engaging stakeholders at every levelA sharp problem-solver with an operational mindset and an eye for practical solutionsExperience supporting payroll, finance, or HR processes highly regardedTrusted with discretion, integrity, and professionalism when handling sensitive and confidential informationCollaborative by nature, with a genuine commitment to quality patient careRole HighlightsA key leadership role within a respected and growing specialist medical practiceReal variety across operations, HR, finance, facilities, and quality functionsBased across two Brisbane locations, with your main base on the CBD fringeJoin a supportive, multidisciplinary management teamA genuine opportunity to influence and improve practice-wide processes and patient experience
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📌 Medical Practice Manager (Brisbane)
🏢 Gramerci
📍 Brisbane