Job DescriptionPosition Summary/Objectives of Incumbent:The purpose of this position is to manage the CMO Enterprise and Channel team to ensure total customer satisfaction.
Specifically in the process from the point of Order Entry to the point of final delivery and commissioning services and invoicing of customer.Job DescriptionPosition Summary/Objectives of Incumbent:The purpose of this position is to manage the CMO Enterprise and Channel team to ensure total customer satisfaction.
Specifically in the process from the point of Order Entry to the point of final delivery and commissioning services and invoicing of customer.Key ResponsibilitiesOperational ExecutionManage and supervise the review of customer purchase orders including stock allocation.Manage and supervise the ongoing maintenance of existing orders.
In addition, receipting and allocation of all non-inventory items.Liaising with all internal departments, suppliers, and customers.Co-coordination of all deliveries to site and liaising with internal/external contractors for service activities.Manage and supervise ongoing Customer Support via incoming phone calls and emails relating to orders placed.Liaise with all members of the CMO, Projects, Order management & Sales teams and provide any assistance as required to facilitate timely and effective solutions for customers.To meet forecasted targets for outgoing sales monthly.Definition and tracking of all outstanding sales orders.Invoicing of all orders correctly and to customer requirements.Provide an accurate and on time statistical reporting for various monthly/quarterly meetings.Liaising with customers and suppliers.Project co-ordination.Management of stock including product and parts.Ensure the CMO team achieves its KPI's and objectives.Manage and supervise RDSL/PDSL and OTIF YOY improvements to meet global targets.Manage LCC AdministrationManage receipt of goods into ANZPeople ManagementAttract, develop,



and retain a highly competent and motivated Sales Operations team.Agree objectives & KPI's with direct reports and provide monthly feedback & performance management.Coach team members to achieve performance objectives & develop individual competence.Foster teamwork/cohesiveness across the team.Continuous ImprovementReview processes and procedures regularly ensuring team can work efficiently.WHS, Environment & QualityComply with all Work, Health & Safety, Environment and Quality obligations.Actively promote safety in the workplaceEducation/QualificationMinimum 10 years' experience in the fieldSpecialist KnowledgeKnows about how organisations work.Understanding of the market, industry, and legislative obligations under which we operate.Knows essential business and financial policies, procedures and practices and their impact on the operations of the organisation.Practical ExperienceTeam leadership & coaching skillsComputer literacyGood written & verbal communication skillsA consistently high standard of presentationPersonal CharacteristicsAbility to work under pressure.Excellent time managementStrong customer service ethicAbout UsThe successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPLES:Safety.
Integrity.
Respect.
Teamwork.
Inclusion.OUR STRATEGIC PRIORITIESHigh-Performance CultureCustomer FocusOperational ExcellenceInnovationFinancial StrengthVERTIV BEHAVIORSOwn itAct with urgencyFoster a customer-first mindsetThink big and executeLead by exampleDrive continuous improvementLearn and seek out developmentPromote transparent & open communicationAbout VertivVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs.




Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.
Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries.
Visit Vertiv.com to learn more.Equal Opportunity EmployerVertiv is an Equal Opportunity/Affirmative Action employer.We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to About The TeamEqual Opportunity EmployerVertiv is an Equal Opportunity/Affirmative Action employer.We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
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📌 Fulfillment Operations Manager (Sydney)
🏢 Vertiv
📍 Sydney