Hourly rate + 12% superannuation + hybrid workingCity FM Australia (City)provide world leading Facilities Management, Engineering and Energy solutions which ensure safe,successful and sustainable outcomes, on time and on budgetfor our partners.The Opportunity:This role offers an enthusiastic,motivated and ambitious customer service representative an chance to join a fast paced, professional team taking your career to the next level by supporting our valued customer, Coles.This is a Full-time Permanent opportunity working Monday - Friday between 7am and 7pm on a rotating roster.Why you want to work for our team:Workingwithin a custom designed modern building with free on- site secure parkingSupportive, funand encouraging team earning above award wageCareer progressionmaking use of our extensive learning and developmentprogram.Discounts Hub with exclusive discounts across major Australian retailersYour key responsibilities will include:Effectively manage a high volume of both inbound/outbound calls.Resolve, manage and elevate problems logged by our customers.Accurately capture data and work to realistic KPI's.Provide exceptional service at every opportunity by building relationships and rapport with your customer,



both internal and external.You willbe requiredto:12 months experience working on a helpdesk/call centre–Preferred.Exceptional customer service focus.Excellent communication skills, both written and verbal.Strong attention to detail.Attend 2 weeks on site paid trainingCity provides world-leading facilities management and engineering solutions that ensure safe, successful and sustainable outcomes for our partners, on time and on budget.As a global leader in our field, we know that "Our People are the Soul of our City".
Our team is the driving force behind the success and growth of City.
We develop our team members by providing career opportunity, growth, support and work-life balance.Source: this is an extract from the company's own website.City provides world-leading facilities management and engineering solutions that ensure safe, successful and sustainable outcomes for our partners, on time and on budget.As a global leader in our field, we know that "Our People are the Soul of our City".
Our team is the driving force behind the success and growth of City.
We develop our team members by providing career opportunity, growth, support and work-life balance.Source: this is an extract from the company's own website.
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📌 Customer Service Advisor (Melbourne)
🏢 City Facilities Management
📍 Melbourne