Job Description
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Work within a supportive and collaborative team environment
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Make a meaningful impact through every interaction
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Join an industry leading and person-centred allied health organisation
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Job title
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Client Care Coordinator
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Location
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This role can be based out of any of our hubs
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Employment Type
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Full-time
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About Everyday Independence
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With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change makers is on a mission to make inclusion possible for all Australians.
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About The Role
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The Client Care Coordinatoris responsible
fordeliveringindustry
-leading participant experience across every interaction and plays a critical role in improving access to services. The Client Care Coordinator acts as the first point of contact forenquiries from the public,
participants,community
service providers, medical and allied health professionals.
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As a Client Care Coordinator at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done:
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Supported NDIS participants and families with enquiries, providing information about services and supports
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Managedparticipant referrals and intake processes
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Assistedparticipants
and families to understand funding arrangements
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Coordinated participant onboarding,
welcomeemailsandappointment
scheduling
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Partnered with therapists and internal teams to supportapositive participant experience




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Prepared,maintained,
and updated service agreements
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Maintainedaccurateparticipant
recordsand documentation
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Supported invoicing,
fundingadministrationand
payment processes
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Who We Are Looking For
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To be considered for this role you'll need:
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Demonstrated experiencein an administration or customer service role
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Outstandingwrittenandverbalcommunicationskills
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Strongcustomerserviceskills
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Abilitytoworkcollaborativelywithinateamenvironment
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Passion for supportingpeople
withcomplexneedsinasupportive,empatheticand
effective manner
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Proficiencyin Microsoft Office and participant management systems
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Prior to commencement,you'll also need to obtain a
WorkingwithChildren
's Check and NDIS Workers Screening Check
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What We Offer
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Continuous Learning and Opportunities for Growth:Access to our in-house career coach, an external career development budget and support to guide you on your personalised career pathway.
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Team Culture:A contemporary and positive team culture where everyone shares the same vision.
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Everyday Perks:We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
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Be Part of Something Bigger:When you work at Everyday Independence, the work you do as a Client Care Coordinator is valued. You'll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.
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📌 Client Care Coordinator (Perth)
🏢 Everyday Independence
📍 Perth