Boutique Coastal Resort | Lead, Support & InspireNestled on the stunning NSW North Coast, NRMA Angourie Resort offers guests an escape unlike any other.
With premium accommodation, a restaurant, day spa, conference and event facilities, and a relaxed coastal atmosphere, we're looking for an experienced hospitality leader to help deliver exceptional guest experiences across every touchpoint of the resort.
We're seeking a passionate and hands-on Assistant Manager to partner closely with our Resort Manager and support the day-to-day operation of the resort.
This is a highly visible leadership role where you'll work across multiple departments, support and develop teams, and help create memorable experiences for every guest who visits.If you thrive in a boutique resort environment, enjoy variety, and love leading from the front, we'd love to hear from you.Permanent onsite accommodation is not available, so we're ideally looking for someone who already lives locally or is planning to relocate to the area.Accommodation assistance may be available on a temporary basis to support relocation, for the right candidate.What You Will DoWorking collaboratively with the Resort Manager, you'll provide operational leadership across all areas of the resort.
This is a true "all-rounder" leadership role where no two days look the same.
One moment you may be supporting a wedding or corporate event, the next you're assisting with a guest issue, coaching a team member, reviewing rosters, or working alongside the restaurant and day spa teams during a busy service period.
You will:Support the Resort Manager in the day-to-day operation of the resortLead,



coach and develop teams to deliver outstanding guest experiencesFoster a positive, engaged and guest-centric team cultureSupport departmental leaders with rostering, workforce planning and operational prioritiesAssist with recruitment, onboarding and ongoing training of team membersHelp monitor operational performance, labour costs and departmental budgetsEnsure high standards of presentation, cleanliness and service are maintained across the resortWork closely with the Food & Beverage, Events and Day Spa teams to maximise guest satisfaction and commercial outcomesAssist in resolving guest concerns and support continuous improvement initiativesChampion workplace health, safety and compliance practicesWhat You Will BringWe're looking for an experienced hospitality professional who enjoys being part of the operation, not sitting on the sidelines.
You'll ideally have:Previous leadership experience within a boutique resort, hotel or premium hospitality environmentExposure to Food & Beverage, Events and Functions operationsExperience supporting multiple departments within a resort, hotel or tourism businessA collaborative leadership style and strong people management skillsThe ability to build genuine relationships with guests,



team members and stakeholdersExperience managing guest feedback and resolving issues with professionalism and careStrong organisational skills and the ability to prioritise in a fast-paced environmentFinancial acumen, including labour management, budgeting and cost controlUnderstanding of workplace health and safety and employment compliance requirementsA hands-on approach and willingness to jump in wherever requiredWhat's in it for you?
At the NRMA we aren't just about discounts (although you do get these too).
We offer advantages to help make work and life just right for you!
Progressive flexibility, leave and well-being benefits to balance all of life's priorities including 5 weeks annual and recreation leave.Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much moreDiscounts on a range of NRMA personal insurance products including car, home & travelGrow, progress or relocate your career and move around the NRMA Group or different locations with us.Know You BelongWe're for inclusion, diversity, and representing the members, guests, customers, and communities we serve.
That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.Ready to bring your hospitality leadership experience to Angourie Resort?
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
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📌 Assistant Resort Manager (New South Wales)
🏢 NRMA Parks and Resorts
📍 New South Wales