Manage a portfolio of customers allocated through established segmentation criteriaDeliver proactive customer engagement through phone, email, and digital channelsDrive customer satisfaction, retention, and portfolio growthIdentify cross-sell, upsell, and reactivation opportunitiesBuild and maintain a pipeline across assigned accountsFocus on small to mid-sized deals, repeat business, and volume-based growthUse segmentation metrics including financial value, profitability, opportunity, and momentum to prioritize activityMaintain accurate customer discussions and forecastingDeliver low-cost-to-serve account coverage using rules-based segmentation and engagement modelsCollaborate with Account Managers on escalations, account transitions, and growth opportunitiesConduct outbound calls, digital marketing, and email outreachFollow up on proposals, discussions, and opportunitiesMonitor account conduct and portfolio trends for early risk signalsMaintain customer interactions, pipeline progress, and forecast updates in CCRIS or CRMProcess inbound enquiries and provide quick turnaround responsesReview portfolio segmentation monthly and prioritize activitiesConduct pipeline reviews and forecasting updatesExecute targeted campaigns such as vendor programs,



seasonality, and current product linesMeet KPIs including revenue growth, share of wallet, conversion rates, contribution margin improvement, and profitability managementRequirementsExperience, qualifications, certifications, software proficiency, and language requirements are not specified in the postingSuccessful completion of a background check is requiredCore CompetenciesDemonstrates expertise in customer engagement and portfolio management, focusing on driving satisfaction, retention, and growth through effective communication and strategic account management.Highest-signal resume keywordsCustomer EngagementPortfolio ManagementPipeline DevelopmentKPI AchievementSegmentation AnalysisHard SkillsCustomer SatisfactionCross-SellingUpsellingForecastingAccount CoverageDigital MarketingProposal Follow-UpRisk MonitoringCampaign ExecutionRevenue GrowthSoft SkillsCollaborationCommunicationProactive EngagementProblem-SolvingCustomer FocusIndustry KeywordsSegmentation CriteriaAccount ManagementVolume-Based GrowthProfitability ManagementCustomer RetentionTools & TechnologiesCCRISCRM
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📌 Inside Sales Representative (Sydney)
🏢 Jobtailor
📍 Sydney