What are we offering you?
Paid Birthday LeaveRewards & Recognition ProgramDiscounted health insurance with MedibankNovated Leasing OptionsLifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etcAccess to our Employee Assistance ProgramWho will you be working with?
Wabtec Digital Mine is setting a new global industry benchmark through the delivery of innovative and reliable technology solutions to the mining industry.
We help miners improve efficiency and productivity while enabling safer mining practices, through a combination of advanced software, models, analytics and solutions such as Collision Avoidance System (CAS), Underground MWD & comms, Software and Analytics.Join our Program & Services team at Wabtec Digital Mine, a rapidly growing services function in a Mining Technology business dedicated to delivering world class services to our clients.Product Support Engineers (PSE) are a critical interface to customers of the Digital Mine business - they are essential to customers achieving the safety and productivity outcomes needed.You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions.
You will be an early adopter of new technology, with your feedback helping to shape ongoing development improvements.Where is the position located?
This is a full-time role based in on the North-side of Brisbane, commencing in Eagle Farm.What will your typical day look like?
Configure the system as appropriate to operate according to agreed customer requirementsPerform testing / verification of system operation and performance for configured systemsWork with services team to ensure successful deployment of recent systemsWork with customers to deliver ongoing configuration changes to the system,



ensuring adherence with customer change management requirementsSupport firmware, software and configuration updates to ensure the system operates as requiredPerform services as defined by Service Level Agreements or as part of project execution, remotely, in the office or on site as requiredOwn and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomesEngage with Product Managers to advocate for the customer in terms of quality, functionality and prioritizationWhat do we want to know about you?
Industry experience in a mining environment or with mobile fleet equipmentExperience with the use of helpdesk / ticketing applicationsProject management / coordination experience(Advantageous, however not essential) Tertiary degree in Engineering (Control Systems, Electronic, Mechatronic, Computer, or similar), or equivalent experienceExperience with Linux administration, Microsoft Server, IIS and SQL ServerCoding exposure to C, C++, Python, Java, HTML or similarSound knowledge of current network and communications technologyAbility to read and interpret electrical wiring diagramsAbility to diagnose, troubleshoot, problem solve and manage resolution to technical system issuesAble to manage and prioritise simultaneous demands in accordance with agreed key performance objectivesExcellent oral and written communication skills,



with a high level of attention to detailCustomer service focused, with a strong work ethic and ability to work unsupervisedGood interpersonal and teamwork skills and ability to develop effective customer relationshipsCommitment to working safely and ensuring compliance with relevant policies, procedures and legislationOther Requirements:Flexible work hours to accommodate varying time zonesOccasional travel (including international regions)A current driver's license; for customer site visitsOn call availability (if required)We thank all applicants for their interest; each application will receive a response.We do not accept unsolicited contact from recruitment agencies.Successful candidates will be required to complete background and criminal history check.What could you accomplish in a place that puts People First?
At Wabtec, it's not just about a job - it's about the impact you make.
When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.Who are we?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors.
Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity.
Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation.
With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always buil
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📌 Product Support Engineer (Brisbane)
🏢 Wabtec
📍 Brisbane