WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCECase ManagerFixed-term Full-time opportunity | 12 monthsFlexible location across our Sydney, Speers Point, Singleton or Woonona officesWFH flexibility available after training period is completeAbout the role:We are currently seeking two proactive Case Managers on a full-time, 12-month fixed-term basis.
You will be responsible for managing all aspects of claims management in line with legislation and business rules.
With your exceptional customer service and organisational skills.
The purpose of your role is to support injured workers by monitoring their recovery with the end goal to return to work in a timely and sustainable manner.Your main responsibilities include:Proactively handle all aspects of claims management in alignment with legislation and business rulesCollaborate with internal and external stakeholders to develop claims strategiesEngage Account Managers at an appropriate time to identify opportunities to improve performance or resolve issuesDeliver exceptional customer service and maintain high organisational standardsAbout you:Your education, experience and skills will include:Experience in claims managementMinimum 1-2 years Workers Compensation experienceCompetent in the use of Adobe and Microsoft Office suite,



particularly Word and ExcelAn ability to work effectively with a range of internal and external stakeholdersSound organisational skills and ability to prioritise a high workloadExcellent written and verbal communication and interpersonal skillsUnderstanding of medical terminologyWhat we offer:Friendly and supportive team culture7.25-hour days, Monday to Friday5 weeks annual leave18 days personal leave & 3 days family and emergency leaveOnsite Parking availableReward and Recognition program to celebrate your successRetailer discounts through Smart Spending AppAbout us:Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services (Mines Rescue, Health and Insurance) to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry.
Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'.
Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.Permanent roles are open only to Australian and Current Zealand Permanent Residents or Citizens.
Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.Successful applicants will be required to complete a satisfactory background check (including criminal history and references) prior to commencement of employment.We take our responsibility to protect the industry that we work in very seriously.
Our People, Customers and Community safety and wellbeing are priorities for us.For greater insight into Coal Services, be sure to check out our website at
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📌 Case Manager (New South Wales)
🏢 Coal Services Pty
📍 New South Wales