Travel to customer locations to deliver onsite training and consulting services for Accruent product familiesBalance multiple projects and diverse assignmentsServe as a primary point of contact for Professional Services customers and support their enquiriesCollaborate with project teams to understand objectives, collect requirements, configure software applications, test systems and train end usersPerform application configuration, data transformation and business analysisCreate customer training materials and documentationBecome a subject matter expert and trusted resource for customers and Accruent teamsCommunicate complex concepts clearly and present confidently in professional settingsWork independently with strong self-motivation and focus on customer deliveryReport directly to the Manager, Professional ServicesRequirementsBachelor's degree in a related field (e.g., Information Systems, Computer Science, Business Administration) or equivalent work experience with implementing software technologyConsultant experience within the CMMS or EDMS software spaceExcellent communication, analytical, facilitation and consulting skillsAbility to solve problems creatively and independently and drive for resultsAbility to translate customer business requirements into business solutionsExperience with all phases of a client software implementation lifecycle, including initial needs analysis,
project administration, software installation, onsite training, systems troubleshooting, and ongoing account managementExperience managing resources and commitments to ensure timely delivery and customer satisfactionWillingness to travel to customer locations for onsite supportVisa sponsorship is not availableSuccessful background investigation requiredRelocation will not be consideredDemonstrates expertise in delivering onsite training and consulting services for software applications, with a robust focus on customer satisfaction and effective communication.
Proficient in managing software implementation lifecycles and translating business requirements into actionable solutions.Highest-signal resume keywordsBachelor's Degree in Related FieldConsultant Experience in CMMS or EDMSSoftware Implementation Lifecycle ManagementExcellent Communication SkillsProblem-Solving and Analytical SkillsHard SkillsApplication ConfigurationData TransformationBusiness AnalysisSoftware InstallationClient Needs AnalysisProject AdministrationSystems TroubleshootingOnsite TrainingAccount ManagementSoft SkillsFacilitation SkillsCreative Problem-SolvingSelf-MotivationCustomer Delivery FocusIndustry KeywordsAccruent Product FamiliesProfessional ServicesCustomer Training MaterialsConsulting Services
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