Technical Lead (Integrations) - South Bank, QLDJob no: ******Brand: Product and TechnologyWork type: Full timeLocation: QueenslandCategories: Digital and TechnologyAt Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'.
Every day, we give people all around the world the opportunity to experience something really amazing – travel!
We're looking for a Service Product Lead to help run and evolve our Integration & API Services capability.You'll play a key role in ensuring our integration services operate effectively day to day while helping improve the standards, practices and platforms that support integrations across FCTG's Global Business Services.This role sits at the intersection of service operations, solution delivery and continuous improvement.
Your primary focus will be the operational health of the service, working closely with our integration teams, Global Capability Centre (GCC), Service Desk and managed service partners to deliver reliable, scalable and supportable integration outcomes.While this isn't primarily a hands‐on development role, we're looking for someone who remains close to the technology, enjoys solving complex integration challenges, and can provide confidence and direction when it matters most.Day in the life:Supporting the operational health, reliability and supportability of our integration serviceWorking with support and delivery teams to manage incidents, requests, problem management and service improvementsPartnering with Solution Architects and project teams to ensure solutions align with integration best practices and are fit for productionPromoting integration standards, governance, reusable patterns and operational excellenceProviding guidance across internal teams,



our GCC and managed service partnersDriving continuous improvement in how integration services are delivered and operatedWe'd love to hear from you if you haveMinimum 5+ years' hands‐on experience with Integration platforms, preferably Azure Integration ServicesExperience in Agile methodologies and ITIL frameworkBachelor's degree in Information TechnologyStrong enterprise integration experienceDeep understanding of APIs, messaging and event‐driven architecturesExperience operating and improving integration services in production environmentsStrong stakeholder engagement and problem‐solving skillsExperience working across delivery teams, support teams and service providersA passion for improving standards, reliability and capability maturityExperience with Azure Integration Services or similar integration platforms is highly regarded, but we're most interested in people with strong enterprise integration foundations and have experience of integration as a discipline and enjoy solving real‐world operational and delivery challenges.Why join us?
This capability continues to evolve, creating an opportunity to influence how integration services are delivered, supported and improved across a complex global organisation.If you enjoy helping teams succeed, improving service outcomes, and shaping the future of enterprise integration, we'd love to hear from you.What you'll Enjoy:Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia Recent Zealand Pty LtdOur People:



FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno‐religious minority groups and people with disabilityDevelopment: Individualised Learning & Development pathway optionsAccess to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languagesExclusive Staff Discounts: Accessible via our employee‐only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and moreBrightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from withinCorporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gymMental Health: Support and Employee Assistance Program for staff and familySocial: Regular awards nights, social team‐building and industry events, with the opportunity to attend global conferences (Bangkok in ****)Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environmentBe part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave#LI-KC1#LI#onsiteApplications close: 22 Sep **** E. Australia Standard Time
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📌 Technical Lead (Integrations) - South Bank, Qld (Brisbane)
🏢 Traveltechessentialist
📍 Brisbane