Senior Advisor Customer InsightsOngoing, full time (35hp/w) opportunityClerk Grade 9/10 - $133,348 to $146,945 base salary per annum plus superannuation and annual leave loadingBathurst location - flexible working arrangements may be available in line with the DCS Versatile Working PolicyAbout Spatial ServicesSpatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales.
Spatial Services' integrated framework connects the people of NSW to a comprehensive package of land and property services including property information, surveying and mapping.Spatial Services provides land information services to individuals, businesses, government agencies and non-profit organisations throughout NSW, Australia and internationally.About the roleWork within a multidisciplinary team to improve customer access to Spatial Services data, products and services.Deliver customer insights, analytics, reporting and project support to drive informed decision-making.Champion a customer-first approach to improve customer outcomes and experiences.Collaborate across the full product lifecycle, including development, release, maintenance and continuous improvement.Help deliver high-quality solutions that meet customer needs and enhance service delivery.Support stakeholder engagement activities and build strong relationships with customers, partners, community groups and industry stakeholders.Coordinate and deliver outreach initiatives, including events, workshops and communication campaigns.Promote Spatial Services programs, products and services to a broad range of audiences.Support best practice standards for the quality,



management and delivery of spatial data.Identify and promote business development opportunities for Spatial Services products and services.Contribute to the successful delivery, adoption and ongoing enhancement of NSW POINT for Spatial Services customers.The ideal candidate will haveExcellent communication and customer relationship skillsThe ability to be flexible and adaptable to both a changing environment as well as prioritiesThe ability to solve problems and collaborate with internal and external stakeholdersExperience leading teams and delivering outcomesEssential requirementsTertiary qualifications and/or professional/industry accreditation and/or relevant industry experienceSalary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuationClosing Date: Thursday 24th September @ 9.59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference,



while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .
For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment processDesired Skills and ExperienceCustomer InsightsCustomer AnalyticsData AnalyticsReporting & InsightsBusiness IntelligenceCustomer Experience (CX)Customer-Centred DesignCustomer EngagementStakeholder EngagementStakeholder ManagementRelationship ManagementCommunity EngagementIndustry EngagementStrategic CommunicationCommunications PlanningCommunication CampaignsEvent CoordinationWorkshop FacilitationOutreach ProgramsProduct Lifecycle ManagementProduct DevelopmentContinuous ImprovementService Delivery ImprovementBusiness ImprovementBusiness DevelopmentProject SupportProject CoordinationProject DeliveryCross-Functional CollaborationStrategic ThinkingProblem SolvingCritical ThinkingData InterpretationInsight GenerationDecision SupportCustomer ResearchMarket ResearchSpatial DataData GovernanceData Quality ManagementInformation ManagementGeographic Information Systems (GIS)Spatial ServicesNSW POINTGovernment ServicesPublic SectorChange ManagementAdaptabilityTeam LeadershipLeadershipInfluencing and NegotiationPresentation SkillsWritten CommunicationVerbal CommunicationExecutive ReportingRelationship BuildingCustomer Relationship Management (CRM)Tertiary Qualification or Equivalent ExperienceProfessional AccreditationIndustry Experience
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📌 Senior Advisor Customer Insights (Bathurst)
🏢 NSW Department of Customer Service
📍 Bathurst