About the roleWe are seeking a Guest Service Agent to join The SEBEL Margate Beach, a premier hospitality destination located in Margate, QLD ****.
This is a full-time or part-time position that offers the perfect chance to deliver exceptional guest experiences whilst maintaining a flexible work schedule.
As a Guest Service Agent, you will be the welcoming face of our hotel, responsible for ensuring every guest interaction is warm, professional and memorable.
Your role is strategically important to our operations, directly contributing to guest satisfaction, loyalty and the overall reputation of The SEBEL Margate Beach.Key responsibilitiesGreeting guests upon arrival and departure with professionalism and genuine warmthManaging front desk operations including check-ins, check-outs and room assignmentsAnswering guest enquiries and providing information about hotel facilities, local attractions and servicesProcessing reservations, amendments and cancellations efficiently and accuratelyHandling guest requests and concerns with patience and problem-solving skills to ensure satisfactionMaintaining accurate guest records and updating the property management systemCoordinating with other departments to ensure seamless service deliveryManaging payments and processing transactions securely and accuratelyProviding concierge services and local recommendations to enhance the guest experienceMaintaining a clean, organised and professional front desk environmentWhat we're looking forProven experience in a guest-facing role,



preferably in hospitality or hotel environmentsExcellent communication skills with the ability to engage professionally with guests and colleagues from diverse backgroundsStrong organisational and time management abilities to juggle multiple guest requests simultaneouslyProficiency with hotel management systems and Accor computer programs; training will be provided if necessary, Opera Cloud experience preferred.Friendly, patient and service-oriented temperament with a genuine desire to help guestsAbility to work as part of a team whilst also managing tasks independentlyProblem-solving mindset with the ability to handle complaints tactfully and constructivelyReliable and punctual with flexibility to work varied shifts, including evenings and weekendsAttention to detail and commitment to maintaining high standards of professionalismCurrent or willingness to obtain First Aid or CPR certification is advantageousWhat we offerWorking at The SEBEL Margate Beach means joining a dynamic hospitality team committed to excellence.We offer competitive remuneration for full-time or part-time hours,



allowing you to maintain a healthy work-life balance.Our team members benefit from ongoing training and development opportunities to enhance their skills and progress their hospitality careers.We foster a supportive and inclusive workplace culture where your contributions are valued and recognised.Additional benefits include staff discounts on accommodation and dining, access to employee wellness programs, and the opportunity to work in a beautiful beachside location that attracts guests from around the world.We are committed to creating an environment where every team member can thrive both professionally and personally.About usThe SEBEL Margate Beach is a leading hospitality establishment located on Queensland's stunning coast.
We pride ourselves on delivering outstanding guest experiences through genuine hospitality, attention to detail and a commitment to excellence.
Our hotel combines modern comfort with warm, personalised service, making it a preferred destination for leisure and business travellers alike.
We are dedicated to fostering a positive workplace culture where our team members are empowered to excel and contribute to our success.
At The SEBEL Margate Beach, we believe that every guest interaction matters and every team member plays a vital role in creating memorable experiences.A high level of autonomy in elegant surroundings?
The Sebel is The upscale apartment brand in Australia and New Zealand, offering the warm experience of an unforgettable stay.
Like at home.The Sebel is a part of Accor Global: Hosting 40+ hotel brands with 5,300 hotels across 110 countries.
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📌 Guest Service Agent (Brisbane)
🏢 The SEBEL Margate Beach
📍 Brisbane