Description
JOB SUMMARY
Courtyard by Marriott Murdoch is seeking an experienced and energetic Operations Duty Manager to join our leadership team.
This is a hands-on operational leadership role responsible for ensuring the seamless day-to-day operation of the hotel across Front Office and Food & Beverage.
As the property's Manager on Duty, you will lead from the front, deliver exceptional guest experiences, support team development, and drive operational excellence across the hotel.
If you thrive in a fast-paced hospitality environment, enjoy leading diverse teams, and are passionate about creating memorable guest experiences, we'd love to hear from you.About the Role
As the Operations Duty Manager, you will act as the hotel's Manager on Duty and Guest Relations Manager, overseeing daily operations while ensuring the highest standards of service, safety, compliance, and team performance.
You will be responsible for managing guest relations, resolving operational challenges, supporting financial outcomes, and leading teams to deliver an exceptional experience from arrival through to departure.Key Responsibilities Operational Leadership
Oversee daily Front Office and Food & Beverage operations
Ensure smooth hotel operations and exceptional guest service delivery
Coordinate functions and events in line with Banquet Event Orders (BEOs)
Complete Duty Manager operational checklists and daily reporting
Conduct daily property, room, and security inspections
Communicate operational updates and support cross-department collaboration
Drive continuous improvement initiatives across the property
Guest Experience
Act as the primary escalation point for guest concerns and service recovery




Lead guest satisfaction initiatives and monitor guest feedback
Conduct guest interactions, VIP engagement, and table touches
Respond promptly to guest requests, complaints, and operational issues
Maintain Marriott service standards and brand expectations
Team Leadership & Development
Lead, coach, and develop Front Office and Food & Beverage associates
Conduct daily briefings and motivate teams to achieve service excellence
Support recruitment, onboarding, training, and cross-training initiatives
Prepare rosters and manage workforce scheduling
Ensure compliance with company policies and workplace legislation
Foster a positive, inclusive, and high-performing culture
What We're Looking For Essential Experience
Previous experience in a Duty Manager, Operations Manager, Assistant Manager, or Hotel Leadership role
Strong operational experience across both Front Office and Food & Beverage
Experience leading teams in a hotel, resort, or premium hospitality environment
Proven ability to manage guest issues and deliver exceptional service recovery
Strong understanding of hospitality compliance, food safety, and WHS requirements
Skills & Attributes
Outstanding leadership and people management skills
Excellent communication and interpersonal abilities
Strong problem-solving and decision-making capability




Ability to remain calm and effective under pressure
Highly organised with excellent multitasking skills
Commercial mindset with a focus on service and profitability
Adaptable and willing to work a rotating roster, including evenings, weekends, and public holidays
Desirable Qualifications & Systems Experience
Experience with Opera PMS (Micros Opera)
Experience with Shiji, IRIS POS, or similar hospitality systems
Responsible Service of Alcohol (RSA)
Approved Manager Certification (or ability to obtain)
First Aid Certificate
Barista and beverage service experience
Why Join Us?
Be part of a globally recognised Marriott International brand
Career development and advancement opportunities within Marriott
Associate discounts on accommodation worldwide
Supportive and collaborative leadership team
Opportunity to make a real impact on guest satisfaction and operational success
Dynamic, fast-paced hospitality environment where no two days are the same
If you're a passionate hospitality professional who enjoys leading teams, solving challenges, and delivering exceptional guest experiences, we'd love to hear from you.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

📌 Duty Manager (Operations) (Perth)
🏢 Marriott Hotels Resorts
📍 Perth