Connect with customers through different channels and assist with queriesSupport documentation for the settlement processManage vehicle onboarding and lease activationsAssist with in-life lease management tasks, including keeping budgets on track and processing claimsMaintain accurate information in the CRM leasing systemHandle ad hoc administrative tasksSupport customers throughout their novated lease journey and ensure the process runs smoothly from start to finishCollaborate with the Novated Operations TeamRequirementsExperience in salary packaging, novated leasing, finance, or a similar fieldStrong track record in customer support or engagement rolesSkilled at juggling multiple tasks and handling high call volumesHighly organised and able to meet deadlinesExcellent attention to detailAbility to work in a versatile, hybrid workplaceCore CompetenciesDemonstrates expertise in customer support and engagement, with a strong focus on managing novated leasing processes and maintaining accurate CRM information.
Capable of handling multiple tasks efficiently while ensuring attention to detail and meeting deadlines.
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