DescriptionAbout EatClub At EatClub, we believe restaurants and bars are the beating heart of every city's culture.
Whether it's discovering a hidden gem, grabbing a late-night takeaway, or meeting friends for a drink, our mission is simple: help the hospitality industry thrive through smart, powerful tech.Our platform helps over 4 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill.
We empower more than 8,000 venues to fill empty tables, increase foot traffic, and maximise revenue.
#1 app in Food & Drink and awarded Australia's Fastest Growing Tech Company by the AFR in ****.
Now is an exciting time to join our team.
Initially co-founded by Marco Pierre White and leaders in the food tech scene, we're now a 150+ person scaleup that's growing rapid and making waves in the industry.Why You'll Love Working With UsJoin a high-growth, international business at an exciting stage of the AU expansionA balanced role combining autonomy, structure, and meaningful supportShape how the Account Management function grows and scalesWork closely with high-quality restaurant partners, influencing their successBe part of a collaborative culture that values thoughtful execution and continuous improvementStaff discounts and dining vouchers to enjoy through EatClubA Day-in-a-Life of our Account ManagerThis role exists because we're scaling quickly in Melbourne.
As an Account Manager at EatClub, you'll act as the "mayor" of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions.Most days you'll be in the field visiting partners, helping them succeed and unlocking growth opportunities, and you'll review performance dashboards, plan interventions, and use your commercial judgment to reduce churn and maximise long-term value.You'll make smart, autonomous decisions while collaborating with internal teams to improve processes, campaigns, and reporting.




Your work will directly impact partner success and EatClub's growth in your territory; you will own commercial success and shape the experience for both restaurants and their customers in the city.On any given week, you will:Visit and build strong relationships with restaurant partners across your territoryMonitor partner performance using dashboards and data insightsIdentify risks early and proactively reduce churn through consultative conversationsLead onboarding, activation, and optimisation for new partnersSpot and deliver growth opportunities, including campaigns, upsells, and new featuresBalance field visits with desk-based planning and analysisProvide feedback and contribute ideas to improve account management processes and reportingFind new upsell and cross-sell opportunitiesHelp the business generate new leads and grow your postcodeTypes of projects you'll be working on at EatClub...Owning and optimising a portfolio of restaurants for long-term retention and growthDesigning and testing interventions to improve partner performance and satisfactionCollaborating with internal teams to refine account management playbooks and reportingScaling efforts - shaping processes and workflows in a rapidly growing businessSupporting new market launches and establishing local best practicesYou'll have full ownership of your territory and partners, with guidance and support from the wider Account Management team and leadership.You have.
..3+ years' experience in Hospitality Sales or Account ManagementExperience working to retention, churn reduction, or revenue-related goalsStrong organisational and communication skills,



both in-person and in writingComfort balancing autonomy with structured ways of workingConfidence managing a portfolio across field and desk-based workIt would be extra awesome if you also had...Experience in food tech, hospitality, marketplaces, or SaaSEstablished relationship in hospitality scene in MelbourneExposure to territory-based or field-led rolesEnjoyment of data analysis and performance reportingInterest in process improvement and helping build scalable ways of workingYou are...Curious, proactive, and confident in building relationships with partnersMotivated to take ownership of outcomes while valuing support and collaborationComfortable mixing partner-facing work with data analysis and planningAdaptable and effective in a scaling environment where processes are evolvingPassionate about delivering real value to partners, not just ticking boxesIf you do a good job...You'll grow your territory's portfolio, improve partner retention and performance, and have a visible impact on EatClub's expansion in the AU.
Your work will directly contribute to each city's culture.
Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.Maybe this role is not for you if....
You prefer fully structured processes with little room to influence outcomesYou want purely desk-based or purely field-based workYou're uncomfortable using data to guide conversations with partnersYou're not interested in improving how things are done over timeIf you're curious about what we're building, you're welcome to explore EatClub ahead of your interview.
First-time users who choose to give it a try can use the code "ECAPPLY5" for an optional $5 voucher to test the experience.
This is entirely voluntary and has no impact on your application or interview process.One last note: even if you feel that you don't meet all the criteria above, we encourage you to apply.
Past work experience is not the only indicator of future success, and we are on the look out for hungry talent who wants to grow with us.
So if you want to be a part of something remarkable, then we're excited to hear from you.

📌 Account Manager (Melbourne)
🏢 EatClub
📍 Melbourne