About the Job:This role is at the centre of our day-to-day customer service operations, coordinating customer requirements from initial enquiry through to job completion.You will be a key point of contact for customers, working closely with our Branch and State Managers, tyre technicians and operational teams to coordinate jobs, manage schedules, respond to changing priorities and keep customers informed throughout the process.We are looking for someone who enjoys working with customers, takes ownership and can confidently manage multiple priorities in a fast-paced service environment.You will need to be organised and accurate, but just as importantly, you will need to be a strong communicator who can think on their feet and solve problems as they arise.Experience in tyres, heavy machinery, field service or a similar operational environment would be advantageous but isn't essential.
Training will be provided on our industry, systems and processes.Key Responsibilities:Be a key point of contact for customer enquiries by phone and emailCoordinate customer requirements from initial enquiry through to job completionCreate, manage and progress customer jobs through our systemsCoordinate and schedule daily work for tyre techniciansWork closely with Branch and State Managers to coordinate workloads, scheduling priorities and local operational requirementsLiaise with customers, technicians and operational teams regarding job requirements and schedulingManage changing priorities, urgent requests and breakdown workKeep customers informed of scheduling,



job progress and completionMaintain accurate customer and job informationProcess invoicing and associated job documentationFollow up outstanding requirements to ensure jobs are completed and closed out accuratelyEscalate operational or customer issues to the appropriate Branch or State Manager when requiredProactively follow up outstanding quotes to maximise conversion opportunities.Key Requirements:Strong customer service and communication skillsExcellent organisation and time management skillsConfidence managing multiple priorities in a busy service environmentAbility to think on your feet and solve problemsStrong attention to detail and accuracyA strong sense of ownership and accountabilityA practical, solutions focused approachConfidence communicating with customers and coordinating across multiple internal teamsAbility to build strong working relationships with Branch and State Managers, technicians and other operational teamsConfidence using computer-based systems and learning new technologyA collaborative, team focused attitudeExperience in customer service, service coordination, scheduling, dispatch or a similar operational role would be highly regarded.What we offer:Competitive remunerationContinuous learning and opportunity to grow within the businessA collaborative, forward-thinking culture where your impact truly mattersIf you're ready to make a meaningful impact and grow alongside a energetic team, seize this opportunity and join us at Yokohama TWS.
Apply now and become part of a Company that values collaboration, expertise, productivity, and ownership.

📌 Customer Service Coordinator (Melbourne)
🏢 Yokohama Tws
📍 Melbourne