Ready to turn complex recoveries into commercial wins?
Step into a fast-paced environment where your sharp negotiation skills and commercial acumen directly impact the bottom line.
Joining our close-knit, high-performing team means stepping into an inclusive, supportive culture where your strategic thinking is backed, your wins are celebrated, and your career momentum never stalls.WHO IS LUMI?
We are a leading Fintech small business lender fuelling growth by making finance more accessible.
We deliver fast & flexible funding designed to meet the unique needs of Australian businesses.
With over $1.5 billion funded since **** and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.WORKING AT LUMIWe are building a culture where you can grow and make a difference for customers.
We are looking for people to join us on this journey who are passionate, curious and great problem-solvers.
We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies' **** Outstanding FinTech Leader of the Year award.
We have ranked in the top #3 on the Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list.
We ranked #36 among the fastest-growing technology companies in Australia in the **** Deloitte Technology Quick 50 Australia.
We are also WeMoney's Small Business Lender of the Year – two years running.We foster a workplace where everyone feels a sense of respect and can reach their full potential.
If you need any adjustments for a fair recruitment process, please let us know when applying.Egos at the doorWe own.
We don't judge.
We don't blame.




We are open.
We are in this together.See the customerWe show up.
We understand.
We anticipate.
We do what we say.
We genuinely focus on solutions.Think leanWe make things simple.
We are resourceful.
We understand the problem.
We think ahead.Learn to growWe are curious.
We challenge.
We try.
We fail forward.
We learn.
We try again.Job DescriptionTHE ROLENegotiate payments and payment arrangements for Loss Recovery/Corporate Write off accounts Contacting customers – via telephone, emails & SMSSkip tracing & utilising skip tools to locate customersLiaising with our internal & external legal earn to manage the legal collections processLiaising with our third-party field call service to proactively seek outcome on accountsComplete ad hoc tasks as requiredQualificationsSolid experience in a similar roleCommercial collections preferredDemonstrated initiative, drive, enthusiasm, and a team playerExcellent organisational and time management skillsHigh attention to detailAbility to work well with other people and build good relationshipsAdditional InformationBENEFITS & PERKSWellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shotsWork Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing spaceSocial & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQsRewards & Recognition: Competitive pay, referral bonuses, shout-out recognitionsCareer & Growth: Rapid advancement opportunities, higher education sponsorship, hackathons
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📌 Loss Recovery Collections Officer (Sydney)
🏢 Lumi
📍 Sydney