About Info-Tech Research Group
Info-Tech Research Group delivers impartial, highly relevant IT research that empowers CIOs and IT leaders to make informed, strategic decisions.
We support over 30,000 professionals globally, partnering closely with IT teams to provide actionable tools and expert guidance that drive measurable outcomes and improve technology initiatives and organisational processes.
Why Join Us?
Consistent year-on-year growth, including double-digit growth during the global pandemic
A growth-oriented, entrepreneurial culture with significant opportunities for leadership and advancement
Financial support for professional development and continuous learning
What Will You Do?
As an Account Manager, you will own and lead strategic member relationships, managing a complex book of business with a focus on member success, retention, and long-term account growth.
You will provide high-level operational, consultative, and relationship leadership to ensure members maximise value from their Info-Tech partnership, driving renewals and expansion through effective cross-selling and upselling.
Major Responsibilities
Develop and execute comprehensive sales, service, and member engagement strategies across a portfolio of accounts
Lead and oversee the full member lifecycle, including scheduling, leading, and influencing high-impact member calls and strategic conversations
Serve as the primary owner of all senior-level account management discussions, including engagement with key and secondary stakeholders
Ensure members fully leverage their memberships by delivering exceptional service and proactive guidance that supports renewal and future sales opportunities
Manage and prioritise inbound member requests, ensuring timely, strategic, and value-driven responses
Prepare for member interactions by analysing and consolidating background information on individuals, organisations, and historical relationships with Info-Tech




Perform ad hoc and scheduled CRM data analysis to support account strategy and forecasting
Ensure the CRM maintains accurate, complete, and up-to-date account and contact information
Act as a subject-matter expert on Info-Tech offerings, continuously expanding product and market knowledge
Mentor and model best practices in member engagement, account management, and goal attainment
Education and Experience
University degree required
3+ years of progressive experience in Account Management, Member Services, or Client Relationship Management
, with a proven record of renewal and revenue growth
Experience in the IT research, advisory, or qualified services industry strongly preferred
Demonstrated experience working collaboratively within cross-functional teams
Key Skills and Competencies
Strategic & Critical Thinking:
Ability to synthesise complex information and communicate value clearly and concisely to senior stakeholders
Member-Centric Communication:
Strong internal and external communication skills with a deep understanding of client needs and value propositions
Planning & Organisation:
Proven ability to manage priorities, plan territories, and execute growth strategies effectively
Time Management:
Expertise in managing the member lifecycle, scheduling engagements, and prioritising competing demands
Goal Orientation:
Sets, monitors, and owns performance goals; proactively course-corrects and seeks support when needed
Active Listening:
Asks insightful questions, identifies underlying member needs, and aligns solutions accordingly
Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion.
We do not discriminate on the basis of any legally protected status or characteristic, including minority status, gender, sexual orientation, gender identity, disability, or veteran status.
Accommodations are available throughout the recruitment and hiring process upon request.
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📌 Account Manager (New South Wales)
🏢 Info-Tech Research Group
📍 New South Wales