Description Customer Service Representative Perth Build Relationships.
Solve Problems.
Deliver Great Service.Metroll Perth is seeking a customer-focused and proactive Customer Service Representative to join our team.As the first point of contact for many of our customers, you will play a key role in delivering outstanding service, processing orders, preparing quotations, and providing product information and support.This is a fantastic opportunity to join a well-established Australian manufacturing business that values teamwork, strong customer relationships, and continuous improvement.About MetrollFor more than 40 years, Metroll Perth has been a trusted manufacturer and supplier of quality building products to the construction industry throughout Western Australia.
Our reputation is built on quality products, reliable service, and strong customer relationships.About the RoleWorking closely with our Sales, Production, and Operations teams, you will help ensure customers receive timely, accurate, and professional service from initial enquiry through to delivery.Your ability to build strong relationships, understand customer needs, and provide practical solutions will contribute directly to customer satisfaction and business success.Your responsibilities will include:Managing customer enquiries via phone, email, and in personProcessing customer orders accurately and efficientlyPreparing quotations and following up on sales opportunitiesProviding product information and technical guidance to customersBuilding and maintaining strong relationships with new and existing customersCoordinating with internal departments to ensure seamless order fulfilmentResolving customer enquiries and issues in a skilled and timely mannerMaintaining accurate customer records and administrationAbout YouTo be successful in this role, you will bring:Previous experience in customer service, internal sales, or administrationExcellent communication and relationship-building skillsStrong attention to detail and organisational skillsThe ability to manage multiple priorities in a fast-paced environmentA positive, proactive, and solutions-focused attitudeStrong computer skills and confidence using business systemsA genuine commitment to delivering exceptional customer serviceDesirableExperience within manufacturing, construction, building products, or industrial industriesKnowledge of building products or the construction industryExperience using customer management, quoting, or ERP systemsPrevious experience in an internal sales or customer service environmentWhy Join Metroll?
When you join Metroll Perth, you will enjoy:Stable, full-time employment with a leading Australian manufacturerSupportive and family-friendly team cultureCareer development and progression opportunitiesEmployee wellness initiativesTeam events and social activitiesEmployee discounts on selected products and servicesIf you are looking for an opportunity to build strong customer relationships, solve problems, and make a genuine impact within a supportive team, we would love to hear from you.Apply now.Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.

📌 Customer Service Representative (Western Australia)
🏢 KG Talent
📍 Western Australia