Deskside Support Engineer – L1Location: Toowoomba, Australia Experience: 3+ Years Contract Type: B2B Contract Work Mode: Onsite Employment: Full-TimeJob SummaryWe are looking for a Deskside Support Engineer – L1 with 3+ years of hands-on IT support experience to provide onsite technical support to end users.Key ResponsibilitiesProvide L1 support for desktops, laptops, printers, mobile devices, and peripherals .
Troubleshoot Windows OS, Microsoft 365, hardware, software, LAN, Wi-Fi, and VPN issues.Perform basic Active Directory support.Manage tickets, document resolutions, and meet SLA requirements.Support device deployment, asset management, onboarding/offboarding .
Escalate complex issues to L2/L3 teams.Provide professional and customer-focused end-user support.Requirements3+ years of relevant Deskside/Desktop/IT Support experience .
Diploma/Bachelor's in IT, Computer Science, or related field.Good knowledge of Windows, Microsoft 365, Active Directory, and networking fundamentals .
Experience with IT ticketing systems.Strong troubleshooting and communication skills.Must have valid Australian work rights/visa.IT certifications such as CompTIA A+, ITIL, or Microsoft are a plus.Must be available for a Full time B2B contract .
Pay: $4,****** – $4,****** per monthWork Location: In person
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