Do you have a real passion for delivering quality customer service and foster great customer relations?
We are seeking a highly motivated, enthusiastic Customer Service Scheduling Officer to join our Customer Service team.You will be joining a leader in the coffee industry based in North Melbourne working in a collaborative team setting.About UsService Sphere is a well established Coffee Equipment Importer and Service provider based in North Melbourne requires a Customer Service Advisor to support our growth and complimentour existing team.We service an array of coffee equipment and appliances in-house and onsite for key foodservice accounts including Café Chains, Coffee Roasters and Corporate Offices.We provide a full solution to our customers, with the ability to service brewers, traditional, vending and super automatic coffee equipment.The major brands we service are Eversys, LaCimbali, Delonghi, Rheavendor, Eureka, Bravilor, Mazzer, Wega & LaMarzoccoAbout YouCommitted to delivering exceptional and engaging customer serviceGood communication skills both verbal and writtenFriendly, reliable,



and professional mannerA team player who thrives under pressureAbility to pick up new systems quicklyProactive approach in identifying potential issues and active problem-solving skillsProcess DrivenThe opportunity to work with quality products, in a growing industryGreat work life-balance Mon – FriA strong "promote from within"Guidance and coaching from internal industry professionalsKey ResponsibilitiesCo-ordination of Preventative Maintenance scheduleSchedule technicians and co-ordinate service jobsEnsures delivery of excellent customer serviceBuilds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyaltyData entry and database managementManage incoming calls and emailsSupport Technicians and ContractorsKnowledge and SkillsProven ability to successfully co-ordinate schedulesExceptional time management and organisational skillsCritcal thinking, problem solving and decision-making skillsExperienced with Microsoft Excel (desirable)Experienced with Pronto ERP (desirable)"Our Values are Passion, Growth & Predictability"
#J-*****-Ljbffr

📌 Customer Service Representative (Melbourne)
🏢 Service Sphere
📍 Melbourne