Our StoryPropertyMe is Australia's number one property management platform.
With over 60% market share, more than 35,000 real estate professionals rely on PropertyMe every day to manage over 1.8 million properties across Australia and New Zealand.
Backed by EQT, a global investment firm with deep expertise in technology and vertical SaaS, we're not resting on our laurels.
Join a growing team, in a growing business as we continue to consistently grow our core business and also expand into exciting new markets and products.
Your work will make an impact on the day-to-day lives of millions of Australian real estate professionals, tenants and owners.Your MissionOur Customer Support specialists provide the PropertyMe community with outstanding levels of support in their day to day use of PropertyMe products.
They provide timely first point of contact for inbound support in a dynamic support desk setting.
You will be challenged on a daily basis, and be encouraged to think outside the box, to develop an understanding of our customer, and their real estate needs.
If you want to be a key contributor to a high performing team, this is your chance.
We want you to bring your previous experience and help us continue building a supportive and customer focused culture that champions quality and collaboration.
Our support team is continually working to advocate on behalf of our customers, to provide solutions and essential feedback to our product and engineering teams.The role of a Customer Support SpecialistFirst point of contact for inbound support enquiries (responses via phone,



email & chat)Respond to questions drawing on the PropertyMe knowledge baseTriage requests and apply the most appropriate course of actionProvide well composed, spelling & grammatically correct email and chat responsesKeep comprehensive notes of all conversations with customers in our ticketing software (Zendesk)Support and embrace any new customer service initiatives introduced by PropertyMe as requiredContribute to the development of support resources by building out and maintaining the knowledge base, as well as creating clear and engaging help videosWho are youAn advocate for the customer - committed to providing a high level of supportA natural communicator - excellent written, verbal and customer service skillsTeam player, great work ethic and ability to work in a dynamic, fast moving environmentHungry to learn - fast and willing to learn new skillsAn active listener - the ability to understand the customer and provide a customer centric solutionA problem solver - you enjoy sinking your teeth into assisting our customers resolve their issues on a daily basisLover of technology - happy to champion current technology and promote its benefitsExperiencePrevious experience in Property Management,



Real Estate or Trust Accounting is a mustDemonstrated experience providing phone and email support within a high-volume, demanding support centre environment, including a strong commitment to making timely customer phone calls to resolve issues, provide updates, and ensure a positive customer experienceExperience identifying upsell opportunities and recognize early warning signs of churn through customer interactions to support revenue growth and customer retention objectivesEffective troubleshooting and problem resolution skills with the ability to use active listening and questioning techniques to gain an understanding of customer needsCustomer service focused mindset, acting with customer needs in mind using information to suggest improvements in products and servicesUse critical thinking skills to handle complex customer issues with confidence, patience, and poise to deliver a world class customer experienceProven organisational and time management skills; concentrating efforts to prioritise effective and efficient use of timeFamiliarity using a ticketing/CRM system, Zendesk experience would be advantageousThe Benefits and PerksA nurturing and empowering team to help you reach your full potentialHybrid work environment 2 days from officeBeautiful office in Sydney CBDVibrant cultureRegular milestone partiesJob security working for one of Australia's leading PropTech companiesWe want to chat to you about joining us, no matter your background.
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📌 Customer Support Specialist At Property Me (Sydney)
🏢 Property Me
📍 Sydney