As a Housing Officer, you will provide a broad range of applicant, tenancy and property management services and advice to customers, advocates and other stakeholders.
You will provide a high quality, person-centred social housing and housing assistance service to diverse customers experiencing complex and challenging housing, and whole of life issues in person over the front counter, digitally, by telephone, correspondence, in the field and through outreach services in the community.
Job details Position status Permanent
Position type Part time
Occupational group Community Care
Classification AO3
Workplace Location Sunshine Coast
Job ad reference QLD/700933/26
Closing date 28-Sep-2026
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Amanda Brough
Contact details Phone: 0459 671 548
Access the
Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.
What you will be doing:
- Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
- Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
- Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
- Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
- Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
- Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
What we are looking for
We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.
It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.
The skills you will need include being able to:
- Manage new and unexpected events and demonstrate judgement about when to escalate issues.
- Proactively engage across government and with providers to deliver holistic responses for vulnerable customers which are person-centred in approach.
- Embrace new challenges and show resilience during times of change and uncertainty.
- Demonstrate strong skills, knowledge and expertise in service delivery with a focus on teamwork and providing person-centred solutions.
- Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.and tasks as reasonably directed.
Applications to remain current for 12 months
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
This position is permanent part-time working 36.25 hours/fortnight (0.5 FTE)
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.