CSO | Bathurst | 35hrs per week

About the role

The Client Service Officer (CSO) is responsible for ensuring that collaborative, high quality, client-focused case management services are provided to people experiencing homelessness or housing need. The role is responsible for providing support, information and practical assistance on a range of issues to people referred to the service. All services will be provided within an integrated and collaborative framework with relevant stakeholders and services in the community. This role is to assist and empower individuals, couples and families through a variety of support options, providing sufficient access to resources and support to ensure that clients are enabled to progress towards meeting their goals. The focus is upon client centred approaches within identified assessment processes and developed case plans. The position's success is determined by the ability to support clients experiencing homelessness or housing instability to obtain, establish and maintain safe and stable accommodation.

Key responsibilities

- Undertake client intake, assessment and eligibility screening for access to homelessness and housing support services

- Develop, implement and review client-centred case plans that identify goals, strengths, support needs and pathways to housing stability

- Provide ongoing case management, advocacy, information, referrals and practical support to assist clients in achieving their goals

- Undertake risk assessments and respond appropriately to crisis situations in accordance with organisational policies and procedures

- Support clients to maintain safety, particularly women and children experiencing domestic and family violence

- Assist clients to access specialist services including health, mental health, alcohol and other drugs, legal, financial, education and employment support

- Assist clients to secure, establish and maintain safe, affordable and appropriate accommodation

- Support clients in their interactions with community housing providers, real estate agents, landlords and other housing services





- Promote client safety through risk assessment, safety planning and referrals to appropriate specialist services

- Work collaboratively with internal teams, partner organisations and community stakeholders to coordinate services and achieve positive outcomes for clients

Selection Criteria

- Certificate III in Community Services, or a related qualification, or demonstrated equivalent experience in the community services sector

- Experience working with individuals, families or vulnerable clients experiencing complex needs, including homelessness, housing instability, domestic and family violence, mental health concerns or other social issues

- Demonstrated ability to work independently, manage competing priorities and organise workload effectively

- Ability to work collaboratively within a team environment and contribute to positive team outcomes

- Solid communication and interpersonal skills, with the ability to engage respectfully and effectively with a diverse range of people

- Demonstrated client-focused approach with the ability to build rapport, provide support and respond empathetically to client needs

- Demonstrated resilience, sound judgement and the ability to respond appropriately in challenging situations

- Working with Children Check

- Criminal History Check

- Valid Driver's License

About us

The Orange Local Aboriginal Land Council (OLALC) is committed to the advancement, protection and promotion of the heritage and culture of Aboriginal people. Operating under the Aboriginal Land Rights Act (1983), OLALC provides essential services, advocacy and culturally secure support to the communities within our boundaries. As part of our commitment to social justice and community empowerment, OLALC delivers vital programs that address homelessness, domestic and family violence (DFV), social and emotional wellbeing, youth services and children and schooling programs. Our goal is to ensure that individuals and families have access to support, resources and opportunities they need to thrive.

Please apply with a current resume and a cover letter addressing the selection criteria.

📌 Client Service Officer (Bathurst)
🏢 Orange Local Aboriginal Land Council
📍 Bathurst