A well-regarded aged care provider is seeking an experienced Facility Manager to lead a residential aged care home on Townsville's northern fringe. This is a genuine end-to-end leadership role — not a clinical-only appointment — covering people, resident experience, financial performance, and quality and compliance.

This provider takes a relationship-first approach to care and is looking for someone who can build strong connections with residents, families, employees and the broader community while running a tight, well-performing operation.

What's On Offer

- Salary package up to $155K + super
- Permanent full-time position
- Relocation assistance considered on a case-by-case basis
- Strong regional support structure, reporting to a Regional Support Manager
- The opportunity to lead a home with real autonomy and commercial ownership

The Role / Main Duties
- Lead the overall performance and day-to-day operation of the home
- Hold full accountability across people, resident experience, care delivery, financial performance, quality and compliance
- Build and maintain strong relationships with residents, families, employees and external stakeholders
- Maintain a strong workforce and appropriate skill mix across the home
- Lead employee performance, engagement, development and retention
- Oversee complaints and feedback, ensuring timely resolution
- Drive continuous improvement and maintain strong quality and regulatory outcomes
- Own budgets, labour costs and overall financial performance, including Care and Total EBITDA against budget
- Work closely with the sales function to maximise occupancy and RAD targets
- Monitor workforce KPIs including sick leave, turnover, casual utilisation, training compliance and agency usage
- Maintain oversight of WHS, risk,



maintenance and the physical environment
- Work closely with healthcare providers and the clinical team to ensure appropriate resident care
- Maintain a visible, hands-on leadership presence across the home

What We're Looking For
- Previous management experience within residential aged care or health services
- Strong whole-of-service operational leadership — not clinical-only
- Proven ability to lead and develop multidisciplinary teams
- Comfortable holding people accountable and managing workforce performance
- Strong financial acumen, with experience managing budgets and labour costs
- Commercial awareness of occupancy and overall service sustainability
- Solid understanding of aged care quality, compliance and continuous improvement
- Confident managing residents, families, complaints and complex stakeholder situations
- Strong communication and relationship-building skills
- Australian working rights and the ability to meet aged care screening requirements

Highly regarded:

- Current AHPRA registration as a Registered Nurse (essential)
- Management Diploma or similar qualification
- Dementia management experience
- Previous responsibility for an 85+ bed residential aged care service
- Accreditation or quality review experience
- A demonstrated track record improving occupancy, workforce stability or financial performance

Ready to hear more? For a confidential discussion, contact Adam Phillips on 0426 661 *** or ****@redstonegroup.com.au.
View our other opportunities on our website: https://redstonegroup.com.au/our-jobs/
Additional information

- Full operational leadership of an 85+ bed home, reporting to Regional Support
- Salary package up to $155K + super, relocation assistance considered
- Backed by a robust regional structure and relationship-first care model

📌 Facility Manager - Townsville
🏢 Redstone Recruitment
📍 Townsville