Crowne Plaza Hotel Surfers Paradise is looking for a qualified and experienced candidate for the position of Assistant Front Office Manager.
Full time, 38 hours per week
Salary: AUD 79000-85000 plus superannuation
Duties include:
- Assisting in the management of the day-to-day operations of the hotel, with a primary focus on front office and guest services.
- Assisting the Front Office Manager in planning, organising and supervising front office operations to ensure efficient and high-quality guest service.
- Supervising and coordinating front office staff, including reception, concierge and guest services personnel.
- Assisting with staff rostering, recruitment, training, performance management and ongoing development of front office employees.
- Monitoring guest arrivals, departures, reservations and accommodation services to ensure a smooth and efficient operation.
- Managing and resolving guest enquiries, complaints and service issues in a professional and timely manner.
- Assisting in the implementation and review of operational procedures, policies and service standards to improve efficiency and guest satisfaction.
- Monitoring staffing levels and operational requirements and assisting with the effective allocation of resources.
- Ensuring compliance with hotel policies, workplace health and safety requirements and relevant legal and regulatory obligations.
- Liaising with other hotel departments, including housekeeping, food and beverage, maintenance and management, to ensure the effective operation of the hotel.
- Assisting with the preparation and monitoring of operational reports, budgets and other relevant business records.
- Acting on behalf of the Front Office Manager when required.
The successful candidate must hold a relevant qualification in hospitality or hotel management or have at least 3 years of relevant experience in hotel or accommodation management.
If you believe you are suitable for this position, please contact us with your CV and covering letter.
Additional information