Lead. Inspire. Make a difference.

CatholicCare is growing, and this is an exciting opportunity to join our Homelessness service at an important time in its development.

We’re looking for a Program Manager who brings strong knowledge of homelessness, mental health and AOD, a passion for quality practice and the ability to support and inspire a team of Caseworkers, providing practice leadership, supervision and mentoring while helping shape a strong, connected and outcomes-focused service.

This is more than a team leadership role. It’s an opportunity to influence practice, build capability and help strengthen the way we support people experiencing homelessness and mental health challenges.

This is a permanent full-time role based in Hornsby and requires the incumbent to be office based for the first 6 months. After successful completion of the probation period, there will be an option to work from home.

About the Role

As a Program Manager, you’ll provide day-to-day practice leadership to a team supporting individuals and families experiencing homelessness and housing instability, often facing intersecting challenges including mental health, alcohol and other drug (AOD) issues, family violence, and other complex needs.
You’ll bring your specialist knowledge to complex situations, helping the team develop practical, person-centered responses that build stability, safety and wellbeing.

You will work closely alongside other Program Managers within our Homelessness portfolio. Through collaboration, shared leadership and a commitment to continuous improvement, you will contribute to the development of best practice approaches that support high-quality service delivery for people experiencing homelessness and complex, intersecting needs.

Working closely with internal and external stakeholders, you’ll help connect people with the right services and strengthen pathways across the homelessness, mental health and community services sectors. You’ll also play an key role in building a positive team culture where Caseworkers feel supported, challenged and confident in their practice.

What You’ll Do

- Lead, supervise and mentor a team of 7 Caseworkers, including providing clinical/practice supervision.




- Lead the day-to-day operations of our drop-in centre, supporting high-quality service delivery, positive client outcomes, continuous improvement and a safe, inclusive environment for all visitors.
- Provide specialist guidance and support around complex homelessness and mental health presentations.
- Support the team to deliver high-quality, trauma-informed and strengths-based casework.
- Work alongside Caseworkers to develop practical interventions that improve housing stability, wellbeing and client outcomes.
- Build strong referral pathways and relationships across homelessness, mental health, health and community services.
- Develop and maintain effective partnerships with government and non-government organisations.
- Support the team with risk assessment, crisis response and complex decision-making.
- Promote reflective practice, professional development and continuous improvement.
- Ensure practice aligns with program requirements and the Human Services Outcomes Framework.
- Monitor and report on outcomes to ensure the service is achieving meaningful results.
- Foster a positive, collaborative and high-performing team culture.

What You’ll Bring

We’re looking for someone who combines strong people leadership with genuine specialist knowledge of homelessness and mental health.

- Tertiary qualifications in Social Work, Psychology, Counselling or a related discipline.
- Experience leading, supervising or providing practice/clinical leadership to a team.
- Strong knowledge and practical experience working within the homelessness and/or mental health sectors.
- Experience supporting people experiencing complex and intersecting challenges.
- A strong understanding of trauma-informed, strengths-based and person-centred practice.
- Confidence working with complex risk, crisis situations and challenging presentations.




- Strong assessment, problem-solving and professional decision-making skills.
- The ability to build trusted relationships with clients, colleagues and external stakeholders.
- Strong networking, advocacy and partnership-building skills.
- A genuine commitment to improving outcomes for people experiencing homelessness and mental health challenges.

Why CatholicCare?

This is an exciting time to join CatholicCare.

We’re a growing service with strong leadership, a supportive team environment and a genuine focus on making a difference.

As a Program Manager, you’ll have the support and opportunity to make your mark: developing your team, influencing practice and contributing to the continued growth of our Homelessness service.

You’ll also have access to:

- Not-for-profit salary packaging – increase your take-home pay by packaging a portion of your salary tax-free.
- Regular reflective and practice supervision.
- Ongoing training and professional development opportunities.
- Employee Assistance Program providing free and confidential counselling and support.
- CatholicCare Day – an additional paid leave day at the end of the year.
- Flexible work arrangements.
- A supportive, respectful and inclusive workplace.
- Opportunities to grow your career within a growing CatholicCare service.

Ready for Your Next Opportunity?

If you’re looking for a leadership role where you can use your specialist knowledge, develop a team and help shape a growing service, we’d love to hear from you.

Bring your expertise in homelessness and mental health and join CatholicCare as we continue to grow our impact in the community.

Submit your Cover Letter and Resume outlining how your experience aligns with this role. For more information about Domu0027s place visit: https://catholiccaredbb.org.au/individual-family-supports/doms-place

Should you have any questions before applying, please contact [email protected]

CatholicCare is a safe, respectful and inclusive employer. We welcome applicants from all backgrounds and can provide reasonable adjustments throughout the recruitment process.

No recruitment agencies.

📌 Program Manager- Homelessness, Mental Health & AOD (Sydney)
🏢 CatholicCare
📍 Sydney