Team Leader, Registries

Clerk Grade 7/8 ($116,981 - $129,492 base + super)
Temporary until 30 August 2027 (with possibility of extension)
Location: Parramatta or other NSW location by negotiation. Hybrid working arrangements available
NSW Fair Trading, Consumer Affairs

Lead a High-Performing Team and Deliver Better Outcomes for NSW

An exciting opportunity is available for an experienced and motivated leader to join NSW Fair Trading as Team Leader, Registries. You will lead a customer-focused team delivering registry, regulatory and administrative services in a multifaceted environment that administers legislation for a significant part of the NSW not-for-profit sector.

You will provide leadership, guidance and operational oversight while ensuring the team meets customer service, regulatory and operational standards. You will manage complex and sensitive matters, provide specialist advice on legislative and regulatory requirements, and support consistent, fair and effective regulatory outcomes.
This role offers the opportunity to influence outcomes, strengthen staff capability and improve business processes as Fair Trading's regulatory services continue to evolve across NSW.

About the Role
As Team Leader, Registries, you will:

- Lead and manage a team that handles complex and sensitive matters, fostering a positive, collaborative and high-performing culture.
- Oversee work allocation, priorities and performance to achieve service standards and business objectives.
- Apply specialised knowledge of legislation, policy and procedures to resolve complex matters and support appropriate regulatory and customer outcomes.
- Coach and provide feedback to strengthen staff capability and performance.
- Monitor, analyse and report on workloads, trends and emerging issues to support informed decision-making.
- Maintain contemporary knowledge of legislation, regulatory requirements and business processes.
- Review and improve processes to enhance service delivery,



customer experience and responsiveness to changing business needs.
- Build productive relationships with internal and external stakeholders and contribute to broader business outcomes.

About You

To be successful in this role, you will have:

- Demonstrated experience leading and developing teams in a regulatory, compliance, governance, investigations or similar service environment.
- Demonstrated ability to interpret and apply legislation, policy and regulatory frameworks.
- Solid analytical, problem-solving and decision-making skills, with sound judgement and experience managing complex complaints and case matters.
- Clear communication and effective stakeholder engagement skills.
- Proven ability to manage competing priorities and deliver quality outcomes in a high-volume environment.
- Experience analysing operations and implementing practical service improvements.
- A strong commitment to customer service and NSW public sector values.

Why Join NSW Fair Trading?
NSW Fair Trading is transforming how it delivers services and regulatory outcomes for the people of NSW. We focus on innovation, customer-centred service delivery and safer marketplaces. Join a supportive and inclusive environment where you can make a genuine impact and build your career.

Join us and help strengthen confidence, transparency and integrity across NSW's charitable fundraising and not-for-profit sectors.

To apply, submit:
A current résumé of no more than five pages.
A cover letter of no more than two pages outlining your suitability for the role and demonstrating your relevant skills and experience.

Salary Grade 7/8,



with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Jessica Love via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday 23rd September 2026

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Team Leader (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta